Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Resolved! Router Reset

I have a Hub 3Virgin recently did a remote reset of my router which means I lost my settings and I am now unable to reconfigure it.I cannot log onto the router with either my password or that the original that is on the base of the router, niether wo...

killjoy by Tuning in
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Resolved! Weak Wifi upstair and garden/outside

Currently on M250 package and Hub3 and with Virgin more than 10 years. Hub positions at living room where Virgin cable is. Can't see where else in the house will make a big difference on signal.Can I upgrade to Hub5 without upgrade my package? Can I ...

Connect app can’t find hub 5

Just got a new hub 5. Installed it, rebooted it several times and have done a factory reset. I am not on any VPN. I have tried connecting the vm connect app but it can’t find the hub. Now I can’t connect my Wi-Fi pod so all dependant devices can’t co...


Smart plug and Lights

Hi I’ve given up so any help would be great. Some of my smart lights have started playing up and have now stopped working. I can’t add any new devices I’ve bought. I’ve reset the router (hub4), changed passwords, everything, but no new devices connec...

Hub lights

The white line at bottom of hub that should be white is bright red? Is this ok? 

FN by Joining in
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  • 0 kudos

Wifi pod not detected

 I have a black spot so virgin sent out the new black wifi pods and I’ve been trying to connect it to the app but it says pod not detected I have contacted support they just keep saying restart it and to turn off and on my router which does nothing i...

Saad2 by Joining in
  • 1 replies
  • 0 kudos

VM connect & Hub 5

I can't connect my hub 5 to the vm connect app. I reinstalled the app and cleared the cache and its still not working.

RFoGTech by On our wavelength
  • 4 replies
  • 0 kudos