Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broadband working but smart devices don't work
Hub 5 in modem mode with Deco wireless mesh. Many devices connect and work via wired and wireless with Internet access. But in recent days a number of devices have stopped working intermittently. My Amazon Alexa devices and a smart home lighting hub ...
Disabling wifi and using Ethernet .
Hi, I'm not technical at all so apologies if is obvious / doesn't make sense!So, I want to disable wifi on my hub 3.0 router. I want to only use Ethernet cables to access the internet (on 2 smart TVs and a games console essentially) - I'm living with...
Re: VM booster stopped working - trying again
Hi Joseph. I too have a pair of virgin supplied power line boosters pg9072lg. Signal has been fine for ages but recently stopped. Have gone through set up and re pairing to no avail. Noticed the white power light is not on on the booster nearest the ...
Pathetic Outage updates
Frankly this is not good enough. Not the length of time the problem has existing but the complete inability for proper updates to be posted
Wi-Fi booster
Hi how do I order the Wi-Fi pods. thanks Claire
Permanent red light on hub?
Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm.
Password invalid
I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested!
Poor Wi-Fi but support won't send a pod
I move home a few months ago and due to the size of the house and the thickness of the walls, the Wi-Fi in some parts of the house is quite poor. I'm on a Volt package, so am entitled to 3 pods, and support sent out one pod about a month ago which ha...
broadband down- no hope in sight!
1.5 weeks without broadband. 9 calls to customer support. 3 engineers booked. 1 turned up and did nothing. 2 cancelled at last minute without warning. Compensation offered a fraction of the mobile data used and costs of having to commute into office....
