Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Pre RS Errors Post RS Errors
Hello,I am using Hub5 and noticed my internet connection struggles from from to time.After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.Can someone let me know is ...
Resolved! All WFH network 1GB except one segment is 100MB, puzzled.
I have checked the ports, ethernet setting etc and all report 1GB but one segment (garden office) still reports 100MB. Do a broad band test from there and you can see it.Is there a networking tool that will help pinpoint / find (maybe ID device) wher...
Volt package. Hub3 on continuous red
Hub 3 box stuck on red. Done switching on and off and reset. Checked all connections. Box is not hot and wi-fi appears to be working. Awaiting a moderator please.
Resolved! Connecting routers to multiple internet cables
Hi I am trying to improve the performance of my wifi to cover a dead spot at the furthest point from where my router currently sits. The room with the dead spot has got a fibre input cable (split directly from the box outside my house) where a Virgin...
HP laptop wi-fi connected but no internet
Hello!I have absolutely new HP EliteBook G10 and can't connect to my home VM wi-fi.I have done router reset, reinstalled wi-fi drivers on my laptop and nothing helps. I've checked on forum that a lot of people had the same issue and the only solution...
Mac filtering
I have the new Hub 5 and have set up my wireless network and when I went to set up Mac filtering as I don't want my kids watching TV all night, I click on the radio button beside the device and every time it tells me the device name is not valid.I ha...
Wi-Fi keeps disconnecting
I keep losing WiFi randomly throughout the day. It’ll disconnect my devices and the WiFi signal light on the hub flashes for a while before reconnecting. I’ve reset the hub as per advice from the connect app. It’s still happens. Any advice appreciate...
Zero upload but only on 1 PC
Just upgraded to VM 1Gig from 20Mbs Sky. All is good except my desktop PC (Windows 10)On Sky the download speed would be about 20Mbs and the upload about 10.On connecting to the VM Hub (5x on FTTP) my upload is zero. It's only this PC though. Every ...
2 gig
I’ve received an email today apparently from Virgin MediaO2 stating that Gig2 will be available for customers that are currently on any Virgin Media Broadband package. However, when I enquired with Customer Service via telephone they were not aware o...
Virgin says my flat (ground floor) is unserviceable - Others are serviceable
Hello,I have just moved into a ground floor flat in a house (transformed into flats) and 4 out of the 6 flats as well as neighboring houses are serviceable by Virgin Media...apart from my flat. I've been trying to insist on just having an engineer co...
