Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
I left VM over 2 years ago so have no idea what my account number or area was (both needed to request a return box) and I've just found a boxed superhub.Looks like it was delivered to me in 2020, I think it was to replace a faulty superhub but the fa...
Hi The cover on my omni box is missing I'm concerned the weather will damage The cable connections Please advise 
Current Set-up:1Gig - Hub 5 (Modem Mode) connected to third part router.Issue:Regular connection issues with dropped packets and high latencyFollowing post of my current logs (rebooted 2 days ago)
Hi allI currently have 3 Pods but one of them (the oldest one) stopped connecting, the other two work fine. All three worked happily together so I know it's nothing to do with adding more last year.I've tried all the tricks from the help pages and on...
Dear All,I really need some help, I've got a failing Hub 3, WifFi strength pretty much drops off to 1-2 meg when outside the room and constant drop out connections over the past 3 months, which before was ideal. I have been speaking to various custo...
VM engineers arrived yesterday to install broadband. They found a fault in the street cable and could not continue with the installation. Said a team will fix the cable fault before the end of the next day and they would return to complete the inst...
Hi All,I went from 1gb hub 4 to a hub 5 with 500mbps package, I changed the new hub 5 SSID to match my old hub, most devices came over without a hitch & some just needed a password re-entered.For some reason though the 2 devices I use the most my iPh...
Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, because of this am getting constant packet loss.Up until yesterday when u rang the service status line, it sais that...
I'm trying to set up a second box in an upstairs bedroom, where the signal's not the best. I bought a signal extender and connected the box to the TV via ethernet cable, but can't set up and I get an N17 error (at the negotiating stage). Any sugges...
Hi I have a hub 3 which is so slow, I have did all the resets and info I can find but nothing works how do I get it changed or looked at? I am thinking of ending contract because I am so disappointed with virgin not been with them a year yet.
