Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Virgin media connect app not working
Hi, I've uninstalled and reinstalled the virgin media connect app and cleared the cache etc and the app keeps saying not connected to the Internet altho I am connected to the main hub, I'm wondering if this is an issue or if this can be fixed in anyw...
Hub 4 reboots
My Hub 4 just keep rebooting randomly. The white light flashes for 5 minutes and then all is back. it can do this once a week or it can do this 5 times a day. There does not seem to be any rhyme or reason behind it. no one seems to want to help when ...
Red light on hub and cutting out
Hi, I'm posting here as I don't have the time to spent hours on the phone/online chat in half term with an autistic toddler.Our VM hubs has a permanent red light and although a strong signal it drops out alot.It's not hot or in sunlight. It's well ve...
How to stream music from PC > ethernet > Hub 5 > hifi amp?
Is it possible to stream music from my PC (upstairs) via the ethernet cable I've run downstairs to my Hub 5 and then to my hi-fi amp which is sat next to it?I'm currently streaming music via an ancient wifi dongle and the quality is not good - regula...
Router Hack?
While browsing on Facebook on my phone I clicked on a link which took me to the website I wanted but then seemed to redirect to something strange. I closed down the browser immediately.im now worried that this may have done something awful to the rou...
How long to get a new router?
Bit random but I thought I would ask as I honestly didn’t know.Good news is I finally have a completion date for my new flat! Downside is when I was going over everything it turns out the router was taken out by the previous occupants. I’m told it is...
SYNC Timing Synchronization failure - Loss of Sync
HiHave noted many entries here regarding issues with loss of connectivity relating to this error message. I've been experiencing this for a while and noted 3 events in the last 4 hours.Can you please help me?Andy https://www.thinkbroadband.com/broad...
Wifi pods why so hard to order
Struck a great deal today and upgraded my broadband to M500. Download this app, download that app. I advised the chap on the other end that the wifi in the house is terrible and i may need some pods. Oh yes he said you can have up to 3 for free and j...
Unable to reset memorable word
Hello, I have frequent issues with wifi hub 3.0 which keeps disconnecting wireless devices, trying to get technical support, likely needing replacement as device may now be failing. Called on 0345 454 1111 but could not move past memorable word as th...
Smarthub working on wired connection but not wifi
Very recently (Tuesday 9th April) I started having issues connecting to my virgin hub via wifi. I can still see the two networks (5g and 2.4). First was my iphone which started saying 'weak security' then showing a progress wheel next to the network ...
