UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi, I'm getting the message 'ATOM is restarted as part of Self Healing Mechanism' and getting no help from the Tech team. I've had two engineer visits but still having multiple internet dropouts a day. This is not WIFI related.Has anyone got any idea...
Hello,I have reported three times about an exposed cable on the path outside my house, and each time, I was told that an engineer would fix it. Unfortunately, it hasn't been fixed yet. I am not sure if the cable belongs to me or my neighbour because ...
Virgin installed a new router, now I can no longer use the Connect app, won’t find my router. Followed all the instructions, just keeps getting the same result. Any ideas?
I'm following advice on similar threads to start a new one. I have a Hub 3, which has recently started dropping the internet from the wi-fi, although the connection to my desktop via ethernet cable is fine. Previously, a reboot would re-establish t...
I logged into my router settings and it's running a very old software version. I do not have the option of manually updating it. I rebooted but no updates were pushed.Does anyone have any suggestions? I might revert to factory settings and "re-setup"...
Hi all,Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted our teams are continuing to work flat out to find the r...
Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. I would like to book engineer maybe to come and install a w...
yet again over the last week our broadband keeps dropping out for a few minutes and then comes back on ever since the last outage . no warning we are getting really fed up with it now trying to get through to 150 is in possible to speak to these day...
Since last week I've been experiencing intermittent internet drops. They seem to only last for 5-10 seconds but this is still very disruptive. Doesn't seem to be a pattern for when they occur. It's already happened 3 times in the last 30 mins but mig...
Tv and Wi-Fi lost at 11 am just spent 40 mins on phone transferred everywhere with no results and told they would phone back in an hour. Complete waste of time. Seriously thinking of leaving.
