Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

ATOM is restarted as part of Self Healing Mechanism

Hi, I'm getting the message 'ATOM is restarted as part of Self Healing Mechanism' and getting no help from the Tech team. I've had two engineer visits but still having multiple internet dropouts a day. This is not WIFI related.Has anyone got any idea...

T_Latter by Tuning in
  • 12 replies
  • 0 kudos

Exposed cable outside my house on the street

Hello,I have reported three times about an exposed cable on the path outside my house, and each time, I was told that an engineer would fix it. Unfortunately, it hasn't been fixed yet. I am not sure if the cable belongs to me or my neighbour because ...

Connect App not working.

Virgin installed a new router, now I can no longer use the Connect app, won’t find my router. Followed all the instructions, just keeps getting the same result. Any ideas? 

sonofken by Tuning in
  • 16 replies
  • 0 kudos

Software update on my HUB 3 not available.

I logged into my router settings and it's running a very old software version. I do not have the option of manually updating it. I rebooted but no updates were pushed.Does anyone have any suggestions? I might revert to factory settings and "re-setup"...

Intermittent broadband issues

Hi all,Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted our teams are continuing to work flat out to find the r...

ModTeam by Moderator
  • 112 replies
  • 5 kudos

No wall socket

Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. I would like to book engineer maybe to come and install a w...

Ttsankov by Joining in
  • 3 replies
  • 0 kudos

virginmedia broadband dropping

yet again over the last week our broadband keeps dropping out for a few minutes and then comes back on ever since the last outage  . no warning we are getting really fed up with it now trying to get through to 150 is in possible to speak to these day...

bulldog by Dialled in
  • 3 replies
  • 0 kudos

No service

Tv and Wi-Fi lost at 11 am just spent 40 mins on phone transferred everywhere with no results and told they would phone back in an hour. Complete waste of time. Seriously thinking of leaving.