Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Order WiFi pod please
Hi I have a black spot in my kitchen and get intermittent coverage/dropouts. Last VM Connect speed was about 18. I cannot find on the app where to order a Pod. Can you help? Thanks Michael
Resolved! Faulty Router?
Joined VM on 27th December 2023! After about two weeks, the router stopped working. I rebooted it and it worked again. About a week later the same thing happened. Same procedure followed. Same result. Since then the speed has deterioratedm My laptop ...
How to upgrade from a Virgin Media Hub 3.0
Before anyone tells me to run tests etc. I've done them all and I stll get issues with the signal from my 3.0 HubAlso I've done some searching online, and it appears that to get an upgrade from a 3.0 Hub then the only way I can get one is to upgrade ...
IP Address
Have a problem with my ip address, it shows me outside of the country, yet on my wifes computer it shows it as normal (connected to Sheffield Server),Due to this I cannot connect to a number of sites even the National Lottery shows me outside of the ...
I need a technician
Hi I’ve got a virgin media box out side my house but I can’t seem to get my new WiFi box up and running could you please get this sorted for me
2.4 vs 5 ghz
HiWe’ve been told by the provider of our security cameras that they only work with a 2.4 connection and our router must only be connecting via 5 ghz. They have said we need to split out the 2 connections. Can someone let me know how this can be done?...
Why do devices unpause on app?
On the connect app, why do devices I pause from broadband use, automatically unlause. They use to stay paused until I manually unlaused them. Very frustrating. Thanks.
Samsung s6 lite tablet vs Internet
We have just upgraded to a hub5. All other devices connected apart from my daughters samsung s6 lite tablet which is connected with no Internet. The strange thing is that I have the same tablet which connects without issue. The tablet also connects t...
Poor Wi-Fi and no response from virgin
In late December I joined virgin but due to my property being 3 storeys I have very poor reception on top floor. This has occurred with every previous provider and boasters have cured the problem. I have managed to carry out 1 test to which it came b...
Resolved! Re: Red light on my router
Sorry to jump on your post but I have had the same problem! My router has a red light but we have internet (apart from when it dips out on the phones) and done the hard resets etc so I’m thinking the same as you - that the router needs replacing but ...
