UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
We have a disabled family member who relies on consistent broadband to operate lights during the night, call for assistance when needed etc. We have been experiencing intermittent drops in our broadband over the last 5 days which is compromising the ...
Hi Community,We have a Hub 4 and the coverage was poor in our apartment, so Virgin have sent 2 pods (another post for the issues with these orders, oh jeez!). The first pod seemed to install fine from the box instructions, but has not been working (b...
This is the box near my home - anyone know what can be done ? I suspect people are tempering with it and therefore causing internet issues.
Broadband is down, have tried resetting. Virgin test says no issue with connection but I have no broadband. Going round in circles trying to report it with app
We upgraded from the hub3 to the hub5 a couple of days ago and since then the connect app can’t find the hub. Uninstalled & reinstalled the app, rebooted the hub, not using a VPN, connected to home Wi-Fi. Any suggestions please?
Hello.Been having major headches everytime I stream on twitch, with my upload speed taking a dive bomb which is really frustrating. Wondered if someone could advise if my power levels are within spec?Downstream bonded channelsChannelFrequency (Hz)Pow...
Wifi in an upstairs bedroom is intermittent, it only provides 2mbps of internet on a volt 350 package. How do we fix this problem?As i am on a volt package am i entitled to a free wifi pod? I cant see the option to apply for this anywhere
Hi, Hub 4 with DHCP setup between .50 and .100. Also have some devices outside of scope that have static ip addresses. All has been well and have several port forward rules setup to these static ip devices. Went to create a new one but no, tells m...
My net has been out since morning sunday 21st may.For this entire 3 days i have been getting spammed with texts from Virgin every coulple hours, "There's an outage in your area", "Great news we've fixed your service", "There's an outage in your area"...
My connect app can’t find my hub 5, I have done a hard reset but it’s still not working and I’m connected to my virgin broadband which is working fine any ideas???
