Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi pod connection
I recently installed a hub 4. Everything connects fine but my wifi pod is flashing white and the app says it is can’t be found. Do I have to do anything to link the pod to the new hub?
Extremely unreliable and laggy Internet for ~1 month now
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...
Frequent daily dropouts And disconnections from WiFi
Hi allsorry, but I really don’t have a clue what’s in any of the below but have seen other posts with this kind of information when experiencing similar issues to me.I am constantly getting kicked off my network saying Wi-Fi unavailable even when sto...
Hub 4 issues
Hi!I received a free upgrade from my Hub 3 to a newer Hub 4 this week. Although I have working Internet connectivity I can not now access the router settings or even find the router in the VM Connect app. I've read all the sagas on the forums of the ...
Switching
Hi if I wished to switch from BT to Virgin Media two things.1: does Virgin Media offer complete WiFi in all rooms like BT (and match it)2: Does Virgin Media have anything that matches BT's Halo Hub???
Resolved! Advice on how to put Hub 5 into Modem mode & what router to buy
Hi, Please could someone give me some advice on what Router I should buy that will work with my Ring Doorbell 2, Ring cams & the new Virgin Hub 5. Also how do I put the Virgin Hub 5 into Modem only mode? My current Hub 3 works with my ring doorbell &...
Resolved! Hub 5 Power Lead Length.
Hi, How long is the Hub 5 power lead, please? I currently have a Hub 3 (M250) and am looking upgrading to 1Gb speed. Apparently, I will receive a Hub 5 for this. However, I currently use a 3rd party power lead for my Hub 3 as the original was too sho...
Change Location of Cable Entry
Hi There I’m in real need of moving the entry point of my cable. I have seen that it can be done but have tried to contact Virgin on the phone and live chat but haven’t got through. Is there a specific link for this? I understand the charge and that’...
New WiFi not working
We recently received a new hub and completed the setup as instructed. It was still not working so we spoke to the helpline who could not get it fixed. We had been told that an engineer would arrive today between 12 and 4, which has not happened. We h...
VM connect app forcing to optimise networks
VM connect app forcing me to optimise network. But I want to keep my 2G and 5G networks separately which makes it easier for me to identify connections. Also, on VM connect app my wifi pod connection status is always fair regardless of where I place ...
