Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wifi dropping out on one phone but no
We had a service outage a few weeks ago. Since then my wife’s IPhone keeps dropping the wifi connection where as my iPhone remains connected. We are sat side by side. We have updated the operating software for the phones but she still has a problem....
Hub 3 solid red light and warm to touch
Our Hub 3 has been showing a red light for quite a while now (3 weeks)and is warm to touch. I’ve tried factory resetting the hub, but the red light still remains. your help will be greatly appreciated regardsMark
VM Connect App on IOS has recorded excessive Hub3 latency
Hub3: v10 hardware, NMS loaded software v9.1.2208.100IOS; 16.2 on iPad Pro 4th gen and also 1st gen ProVMConnect: v12.32.7Here’s a screen shot: Please advise what extra detail/process you require when performing further Factory Resets,Power Refreshes...
Wifi Pods and Stats
To supplement a previous thread, I have now obtained a Hub 5.0 after switching to Gig1 package. Still getting some uncorrected errors on download and some T3 timeouts on upload (this is after around 4 days or so of uptime - so someone more knowledgea...
VM home Wifi vs AWS VPN - anyone come across issues here?
Hey Folks,Does anyone use VM at home and have issues with a work provided AWS VPN? I'm running a Mac and working from home and have noticed that some of my work applications do not run when connected to my home wifi AND connected to my work provided ...
DNS
can anyone help with this? This happens on my two tvs upstairs. Even though we have 1 booster on the landing. Certain programmes like BBC iPlayer ITX or Netflix don’t work. Any help would be great. I have issues with my SKY too and I think it maybe t...
Hub 4 problems?
It appears that almost each day a new post appears with problems regarding accessing the administration pages of the Hub 4 router that cannot be resolved by a 60s pin reset or any known workaround. This results, for example, in being unable to change...
Telegram being blocked?
As the title says, around 9pm last night Telegram Messenger started saying connecting and none of the chats update.Looking at a trace route to 149.154.167.255, I hit the first VM hop and then nothing, netstat showing syn_sent but no connection made, ...
Re: How to get Wi-Fi Pods reset?
HiI'm having exactly the same issue. New Hub 5 installed and my WiFi pod is blinking white and no pods detected in the connect app. Can someone help please?
Wifi down for second time in three days!
Hi having moved to Virgin from sky in November, and having endured a bumpy road shall we say, wifi has been ok until recently.We lost wifi almost all day 30th March now no wifi again on 1st April. Checking area it says wifi ok with green tick, it is ...
