Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 3 Modem mode started blocking certain IPs
Hi all,I have a Hub 3 and I've run it in Modem mode for years so I can use Google Wifi as my router/mesh. I'm on M500 and my service has been very stable the whole time I've used it. Yesterday (1 June 2024) I started having connectivity issues from a...
Resolved! Where is my 5GHZ network?
Hi everyone,I have Teckin Smart plugs, and was trying to add a new one. Tried two as a test and unable to connect them to the 2.4GHZ network on my Hub4.Googling, got me to a BT forum, where on their router it was advised to disable 5GHZ, at least for...
Re: I received an email to order a hub 4 but no order confirmation received
I am having the same issue had an email today saying can get the hub 4 at no extra cost went through and picked the delivery date but no email confirmation has been received. Will it be sent to me?
Resolved! Unmanaged Switch connection to Hub 5
Hi there,Currently, on another internet provider I have the follow set-up (Sky Box used for an example) Sky Box - Unmanned Switch - Etherenet - another Unmanaged Switch (about 3 rooms away) - router and then out onto the internet (and vice versa).I h...
Reserved IP Addresses
Hi,I am thinking of joining VM now that we have availablity.I would like to know if the latest Hub supports the allocation of reserved IP Addresses.Also does the hub record any statistics of how much traffic has flowed.I am using a Netgear D7000 for ...
how to get a complaint dealt with and connection fixed without the need to get ofccom involved
So i have been with virign on this package 15 months now and its due to end i the new year , i have had zero issues that whole time. then as of two days ago my internet has become unsuable, theres no chnages on my side or in my living situation. as a...
Hub 5 2.4GHz wireless speed now slow
Is there a known issue with the new Hub 5's and 2.4GHz wireless? For no apparent reason it has dropped to less than 50Mbps. A test just now yielded 21 Mbps. Fortunately my new laptop can use 5G but older devices not so much.Note: wired and 5G is just...
Re: Constant outages
I'm having the same problem. For example on 17, 18, 19, 22 and 23 October, there've been outages of a a number of hours. I get a text saying "great news. we fixed your services". Usually that's right in that they are working...but they break down ...
Re: Superhub 4 is rubbish
We are also having issues with the Hub. It suddenly stops broadcasting a wireless signal and stops us using our landline. I have to keep turning it on and off. We need a new hub, because this one is useless, especially as it cuts us off from the outs...
Wi-fi but no wired connection
Had a Hub 3.0 for a couple of years and it was working perfectly. Recently, the wired connections no longer work, but wi-fi does. Tried the long press reset for 90 seconds, and it connects through wired for a few seconds during the end of the start u...
