Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Red Light

Hi.....for the past month i have had a red light on my hub 3 router. Also the router feels warm. I have re booted a number of times but its always on. It is in a well ventilated area. At times ime sure there is a smell from it. Can anyone help please...

DG4 by On our wavelength
  • 1 replies
  • 0 kudos

Lost access to websites based in China

I realised that I've lost access to a lot of websites based in China about 20 days before. I've called the technical support and they told me they don't have this issue on their side but I guess this would be a nation wide problem rather than only to...

Sonos and smart plugs (2.4ghz network)

Hi. I’ve just switched to Virgin from a previous Virgin Business account where the router had both a 2.4 and a 5ghz network I could connect to. This new router doesn’t show that option but I’m hopeful there is something I can do so that I can connect...

Resolved! Turn off WiFi Hotspot / Sharing

Please turn this off for me as there is no option to turn this off in my account settings.Simple request, I don't want to get into the whole why do you want this turned off. thank you.   

Palm771 by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Connect App no longer finds Hub4

Hi. For the last 3 days the Connect App cannot find my Hub4.Initially the WiFi Pods also lost connection. After talking to customer service I was told the Pods were broken. (Both failing at the same time didn't sound correct).Anyway I reset the Hub4 ...

No broadband since 8/4/24 Glasgow G53

Has anyone else been having broadband issues in Glasgow G53 for the last 3 days?I've contacted support and they say they are aware of the issue and the that a technician is in the area and working on the problem. This has been the same message and in...

fm117 by Joining in
  • 6 replies
  • 0 kudos

Hub 5 - Wi-Fi Pods - Connect App

HiHopefully someone can help with a couple of questions, I had a very helpful engineer visit me yesterday to look at my broadband and Hub 4, he ended up having to replace the Hub 5 which I am very happy with, I was wondering how I can pair my pods to...

Re: VM connect app forcing to optimise networks

I have a similar issue.,I need to keep my 2.4GHz and 5 GHz devices separate as I have smart devices that will only work with 2.4 GHx. The connect app allowed me to suspend devices on the network (needed due to my families inability to go off screens ...

StagTown by Just joined
  • 4 replies
  • 0 kudos