UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi I have regular loss of service, and I think it may be due to my upstream channels (actually channel!!), could anyone let me know if this is likely to be the problem? Historically we have had similar issues 3 times that have been fixed for a while...
My hub 3 light is always red have run all the tests but still the same. Hub seems to be quite warm at times
Hi folks, have been having continued issues with my broadband connection. It drops out several times a day, and quite often devices (including the TV box) aren't connected when they're switched on. Have had successive engineers round to ha ea lookans...
My internet has suddenly shut off can't contact customer support they closed ,it was fine now my router is flashing Red ,,bills are paid so it's definitely nothing to do on my emd
I have conducted a speed check around my house as per the directions in the connect app however with repeated speeds less than 20Mbps in a number of rooms but green "great" results I have not been offered the opportunity to order a POD. Can someone p...
Hi I have been getting significant packet loss issues for ages on/off on the M500 512Mbs. I have had the BQM running for a few days and you can see that there does seem to be an issue (see graphs from 3 different days in past week)Made numerous com...
About a year after I got my last replacement Hub 3, this one appears to be failing as well. The ethernet keeps dropping off giving a connected but no internet. I have followed the rigmarole of resets a couple of times over the last month or so when i...
I put it on this group as dont know what one to put it in Basically i dont like virgin medias internet but i like there tv service i want to change to a different internet provider but i dont know how that will effect my tv service as i dont want to ...
Hi, I ordered a ONU power supply so have no broadband in a new property. I have been sent a hub power supply. This is useless
Hello, my devices are now randomly not connecting to WiFi when I try and connect it says there is no i.p address? I have also tried resetting the hub but it's still saying the same thing?!
