Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub 3

My hub 3 light is always red have run all the tests but still the same. Hub seems to be quite warm at times

Andygte by Joining in
  • 1 replies
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Intermittent broadband dropping out

Hi folks, have been having continued issues with my broadband connection. It drops out several times a day, and quite often devices (including the TV box) aren't connected when they're switched on. Have had successive engineers round to ha ea lookans...

CW23 by Joining in
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No internet

My internet has suddenly shut off can't contact customer support they closed ,it was fine now my router is flashing Red ,,bills are paid so it's definitely nothing to do on my emd

Subra87 by Joining in
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Cannot order Pods

I have conducted a speed check around my house as per the directions in the connect app however with repeated speeds less than 20Mbps in a number of rooms but green "great" results I have not been offered the opportunity to order a POD. Can someone p...

DD5 by Joining in
  • 5 replies
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Continual Packet loss issues

Hi I have been getting significant packet loss issues for ages on/off on the M500 512Mbs.   I have had the BQM running for a few days and you can see that there does seem to be an issue (see graphs from 3 different days in past week)Made numerous com...

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Hub 3 not working fully

About a year after I got my last replacement Hub 3, this one appears to be failing as well. The ethernet keeps dropping off giving a connected but no internet. I have followed the rigmarole of resets a couple of times over the last month or so when i...

Genom by Joining in
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ONU power supply

Hi, I ordered a ONU power supply  so have no broadband in a new property.  I have been sent a hub power supply. This is useless

No i.p address

Hello, my devices are now randomly not  connecting to WiFi when I try and connect it says there is no i.p address? I have also tried resetting the hub but it's still saying the same thing?!