Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Remote Reboot
Hello,We’ve been having some trouble with VM Broadband recently where it has stopped working and the only thing that seems to resolve the issue is turning the router off and then on again.I’m away from home at the moment and the internet has dropped ...
Sent my router back still being emailed
I have sent my old virgin router back (have proof and tracking) why am I being emailed and texted? Can someone from virgin sort out thanks
Resolved! Red light on Hub 3
HiAs many others have reported the power light on my Hub 3 has recently turned red and wifi has become unstable.I have carried out all the recommended tests- pin factory reset , power off / on, cable disconnection / reconnection and have ensured the ...
Virgin have cut my broadband off?
I'm switching to Virgin the end of next month after 15 years of troublefree sky broadband.We have FTTP on a new build and a nice chap from Virgin came round earlier this week to rod the ducting and leave a rope in?Today I've had 3 vans from some comp...
Hub not found in Connect app
I am trying to resolve wifi issues using the VM Connect app but it showing ‘Hub not Found’. I have tried rebooting the Hub, deleting the app and reinstalling it after rebooting my phone but no luck. what can i do to resolve this?
Re: Cannot connect to Hub 4 Router via IP Address. VM Connect cannot find router.
Just realised I maybe should have replied to this message. @Ashleigh_C, any help with this: Hi,Jumping on this too, same issues. Thought the wifi pod had stopped working as wifi signal had dropped in bedroom. Connect app couldnt find hub so started g...
loads of disconnections over last 2 weeks, and getting far worse
Losing connection at least 20 times a day, over the last 2 weeks, and its getting worse. I have re-booted the "hub", but no improvment. Logs on it (just todays!) are showing:24-05-2024 12:50:23warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Bel...
Flashing blue light Hub 4
So this morning at 0843 my internet went down. Checked the status and it said there was a local fault. Around 0930 I had a knock on my door, it was VM engineers saying they'd traced the fault to my house. It was them who had disabled the internet at ...
Resolved! Equipment return chasing
I know most organisations want to make it as hard as possible for customers to actually contact a human being, but after receiving a replacement hub and returning the faulty one I received an email reminder about returning the old one from a no-reply...
Connect app not scanning
Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...
