UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hello,Ever since the upload speed boost I've been having constant issues with my 1gig connection. Download seems fine, although latency and jitter are through the roof. Speedtest.net actually fails to run an upload speed test. Fast.com gives me betwe...
For several months now I have been experiencing my WiFi signal dropping out and my devices showing “no internet available”. After spending hours on calls to Virgin customer service, being hung up on several times, I finally had a helpful agent run so...
Hello,Lost connection on Sunday evening and since then hub 4 keeps restarting and flashing blue light but lately I noticed it flashes yellow light for a while and goes back to blue.I know there are problems right now and engineers are working on fix....
Hi, First time posting here but i'm at my wits end so may as well give it a go in hopes that someone has had a similar issue and figured out a resolution. I'm currently having a lot of internet quality and speed issues from VM's 1Gig service, which t...
Hi there - I would like to order a new wifi booster for the top floor where signal is bad. The app and websites send me round in circles.SOSThanks
Hub 3 constant red light, plenty ventilation and cables secure, have reset using pin, rebooted, powered down , it's not getting hot. And to add insult to injury picture is now pixelating constantly. Would appreciate if somebody could point me in the ...
This used to happen maybe once every two weeks but it increased exponentially and now happens a couple of times a day.It prevents me from working properly and is incredibly frustrating, not something that I'd expect from the amount of money paid for ...
Hi,The cover has broken on the box outside and I am worried the wiring will get damaged. How do I get a replacement?Thanks
My hub 3 has a solid red light. Wifi is hardly working and on demand tv is not worth bothering with. All this for 15% extra every month ££all other posts point to an overheated hub, but it’s not that. Can I just get a replacement please!!
Hate the new forum setup. Ok i had a engineer out and he got my power levels back to normal but the last 2 weeks i've had nothing but slow speeds,connection drops, internet went out all day last tuesday. I can't run a site for income if virgin media ...
