Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Continually Dropping Connection
Hi folks, We've been with virgin now for 3 weeks and so far it hasn't be a wonderful experience.both myself and my wife work from home so rely on a good speedy connection, so when virgin announced full fiber was in our area, we jumped on it. We expec...
problems with disconnects
hi over the past 2 weeks i have been getting alot error in my network log that has been kicking me off of the internet for 10-60 seconds each time. Now the light from the hub do not change atall i have set up a BQM and it shows packet loss sometimes ...
Lotto app blocked on iOS
After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily w...
How to check speed
Last 2 hour my Wifi speed is not high I check it to the different tool to calculate its speed but these tools not provide me accourate result Please provide me the correct information about the speed checker which is best
Cannot login to Connect App
I received a new Hub 3.0 yesterday and whereas I could previously use the Connect app to measure hub and device speed, it no longer connects to the hub. I have ceared cache, removed and re-installed app but sti not recognising the hub so it sees thi...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
WiFi Pods affected by recent router update.
Hi,I have 3 WiFi pods scattered around my home and we're working fine, displaying an excellent signal/communications. I've recently noticed patchy connections so checked the pods via the app. There all showing a fair connection now, so moved one 2 mt...
up grade not happened
so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...
WiFi pods
I am looking to order my first wifi pod. The vm connect app does not work its telling me I am not connected to the hub but I am.
Permanent red light on hub 3
Hello, my Internet has been particularly poor with lots of buffering. My hub 3 has a red light on permanently. It's not overheating and is well ventilated. I have gone through all the reset procedures but the red light is still permanent. I phoned su...
