Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Pod making weird noise
Woke up to my pod making a weird noise and really hot to the touch . Unplugged it straight away .
Frequent network crashes - Media Hub4 and Netgear Orbi 960 - help please?!
I have a Virgin Media Hub 4 1gb connection running in modem mode. I have a Netgear Orbi 960 with two satellites. The main router is wired directly into the Hub. The two satellites are wired into the primary Netgear Orbi router. Wifi speeds are e...
No connection since saturday
I’m at my wits end with virgin at the moment. I must have spent 10 hours on calls and I’m apparently no further forward in getting my issues sorted!on Saturday I lost all connection and my hub 5 was flashing red. Spent ages on the phone and eventuall...
Can no longer get into the settings of my HUB 3
Exact same problem that a myriad of other users have had over the past year (I've just read them all).I can't log in to my HUB 3 using the 8-digit settings password printed on the underside of the router.I have reset the router multiple times, correc...
Re: Hub 3 Red Light
Same issue now with my hub 3. Solid Red light for a few days. Tried turning off and moving so it can't be overheating. Then tried pinhole reset to no avail. Now tried logging on the the hub and it is not recognised from its ip address. How can I move...
Upgrade through app not showing
Hello, I've upgraded my speed through the app. I have received an email confirmation. But no date to confirm when the change will take place. Could it be clarified as to what's actually happening?
ASUS GOG router Modem mode has stopped working after one week
Picked up the latest Asus ROG router fir WiFi 7 as I want to move the gaming set up to another part of the house so wired networking is not an option currently. The Hub5 worked in Modem mode for a week then stopped working with the router. Router wor...
SNR / Dropout help please
Continued connection dropouts, after 4 engineer visits, multiple equipment changes, exec complaints team issues/no follow ups, I am at my wits end. Thank you 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1...
Virgin Fibre Installed in Close but not available for months
About a few months ago we had a letter saying virgin media was coming to my house. We watched as they installed the fibre from down the road and install a grey box outside my house. Since then I’ve constantly checked to see if it’s available and it s...
New Hub 5 Settings Password Not Recognised
I have today 12/7/23 received my new Hub 5. My internet and wifi on most(not all) of my devices are working as expected.The problem arises when I go to the router page, after selecting English as the language, it takes me to a screen that requires th...
