Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 40 kudos

speed decrease to 300Mbps

I have 1000Mbps for £62 but the speed test on virgin website showing only 250-300 Mbps. I only connected one device via ethernet cable to do the speed test. How to contact to customer service to fix this?

qbencjusz by On our wavelength
  • 6 replies
  • 0 kudos

Service outage texts

I've seen this problem a few times and it seems to need Virgin to actively stop the messages. Since registering for service outage updates I'm getting them endlessly throughout the day. I need them to stop please!

MK12134 by Joining in
  • 1 replies
  • 0 kudos

WiFi keeps dropping out

For the last few Months my Internet has been dropping off then it comes back on againparticularly frequent with office laptoprecently upgraded to m500, technician came changed router, still the same problems driving me crazy 

Stayfun by Joining in
  • 4 replies
  • 0 kudos

Resolved! Hub 5

Hi. I have just had a hub 5 upgrade from a hub 3. I spent the evening resetting half my devices with the new details.I woke up this morning to find these devices off but the others now working. When I go into the hub 5 settings it's reverted back to ...

Lofty73 by On our wavelength
  • 4 replies
  • 0 kudos

How to book a new technician

Basically our WiFi has been messing up since I got another contract- every day for the past week I’m having to restart the hub, we had a technician come out yesterday and said she can’t fix it, it’s basically not her problem and left without telling ...

Lulu96x by Joining in
  • 4 replies
  • 0 kudos

WiFi pods not arrived yet

HiI upgraded my package two weeks ago (31 Jan) and this included arranging to have the WiFi pods.Nothing received yet. Any ideas on expected timescale? ThanksSid 

SidneyP by Joining in
  • 3 replies
  • 0 kudos

Order WiFi pod

Hi All can anyone advise how to order a WiFi pod? The app has stated my WiFi is poor and I am entitled to upto 3 pods as part of my contract. However, seems impossible to actually order one . thanks 

sukh_d00 by Joining in
  • 3 replies
  • 0 kudos

Moving my broadband router

Does anyone have a contact number so I can get my broadband put in a different room ? I’ve just joined and it’s been put in the front bedroom not the living room 路‍

Resolved! Ethernet issue: Powerline adapters not connected

I'm about to throw the Hub3.0 through the front door - the TP link powerline adapters (worked happily for years) have developed a fault and no Powerline connection is seen. The main adapter recognises a cable is plugged in and has power, but the "hom...

mcshanks by Joining in
  • 6 replies
  • 0 kudos

Re: Ethernet issue: Powerline adapters not connected

I have had the same problem since Saturday, although with a Hub 5.0. I have had the hub connected through 2 TP Link Powerline adaptors for about 4 years with no problems.I have 3 lights on each Powerline adaptor and PC shows a connection but no Inter...

Tezbedz by Joining in
  • 7 replies
  • 0 kudos