Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My WiFi changed address from VM8558777 TO UCP8558777
Hello so past couple of days I had no internet I contacted VM and arranged and engineer who is due Monday ,but I've woken up this morning turned my router on still no internet so I looked closely and recognised my WiFi address it was vm8558777 now he...
Packet Loss and T3/T4 timeouts
Hi,In the last day (6th August) I have started to get packet loss and T3/T4 timeouts causing my broadband to drop and then reconnect. I am only getting loss of broadband at the same time as the packet loss is occurring, and this is aligned with when ...
No Broadband since 6/8/24
Still no broadband server flashing red
Telephone connection to Hub - Can hub be bridged instead?
Hi,I have had the email telling me I have to plug my phone line into my hub. However my hub is upstairs in a bedroom and my phone is downstairs in the living room with my Tivo box.It has been suggested to use a cordless phone setuphttps://community.v...
Unable to get wifi in bedroom
I recently just moved houses and joined Virgin media, when I was going through the order process with a CS team member they told me that I would be eligible for a free wifi booster if necessary as well as being an O2 user.I've done a test using the V...
Resolved! Broadband in CV2
Hi - has anyone out there had BT/EE on their doorstep today telling you that Virgin have updated their digital connections? I was told today that I should be entitled to a reduction in my Broadband bill? I'm in CV2, it seems it was a local problem r...
Port - make payment for extra port?
Please how do I make payment for extra port? [MOD EDIT: Subject title changed for clarity]
WiFi blackspot
I was informed when I had fibre installed last month that if I had some blackspots I could ask for upto 3 free pods, i have a blackspot in the very back of the kitchen and the opposite end of the house upstairs bedroom,I've done the Howe scan and not...
Hub 3 - Red light
Hi Carley, I have the same problem. Hub 3, red light on but connecting all ok. I called in to report the fault and they said it was due to WiFi upgrades in my area and would go in a few days. That doesn't sound right to me. I am worried about potenti...
Booster Plug Blown - Sparked and Smokey
We’ve had this booster for about a year with no issues - got home tonight having been away and when I switched it on it started to spark a lot and then started to smoke and now no longer works. How do I go about having replacements sent or upgraded m...
