Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub relocation
Hi,I would like my hub relocated, I understand there is a charge of £25 which I am happy to pay. Kind regards,Matt
Stuck on “Update in progress”
My hub 3 has been stuck on “update in progress” since around 11:15pm last night (30/12/2024). It’s still stuck like that and I can’t figure out anyway to fix it. Iahve tried all the usual things like pressing the reset button, turning the broadband o...
Pod configuration for 2.4GHz only?
I have a problem with my wireless.Scenario:I have recently updated my router to a Hub 5.I have a number of wifi connected devices which only work on the 2.4GHz band.The connection strength is very poor for some of them.I have ordered and received a B...
Constant packet drops on VM 1GB for the last 2 weeks
Hi all,Been with VM since 2020 and the last 2 weeks have been the worst in terms of stability.Just doing a basic ping to 1.1.1.1 and I can see frequent dropsHere you can see the Broadband quality monitorYou can see the consistent red packet drops.Tri...
Resolved! Wifi pod not connecting
One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing.
Red light Hub 3 modem mode and disconnects
Hi,I’ve recently set my Hub 3.0 to modem mode in order to use a separate WiFi router. This has finally given us good WiFi speed throughout our house. I’ve now got two problems. The light on the hub is now solid red (not magenta) and we now get random...
WiFi Pods help
Hi there - can anyone help ?I had one pod with limited WiFi in other rooms . I got another and all connected no problem but now both are worse than it was without any ‘ ! ?
Resolved! Need to temporarily move router
Due to building work, we need to temporarily relocate our router to another room downstairs. It will need to be moved back after the work is completed. I understand that VM can move the router for £25 call out, is that correct? If so how is this arra...
Cannot leave positive feedback for technican
The network installer installing my neighbor's new Virgin Media broadband physically cut off my broadband connection which is criminal damage, breaking the law, and should be prosecuted.I wish to give 10/10 feedback to the engineer who came to fix th...
Paused devices
last night I paused a few devices on the app, now I can’t access anything to reconnect help please
