Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Longer Coax cable 3m
Hi, I currently have a 2m coax cable but this places my hub 3 in a place where my WIFI is inconsistent (Near TV, consoles and other electronic devices.I've read buying non VM coax cables is a no go, So how do I go about this. I only need it to be 3m ...
Resolved! Is anyone experiencing issues with “VM CONNECT APP”
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
Help with tapo c200 and hub 4
I've had a Google and look on here and can't find a solution that works for me. I've had a hub 2 and 3 tapo c200 cameras connected for a year. No problems, really simple to use and great for checking on the house when we're away. I've now upgraded to...
Missing WiFi Pod
Ordered a WiFi pod from virgin on the phone almost 1 year ago and I have still not received it.
TP-Link Deco XE75 and VM Hub 5 connection failing
I set-up my new TP-Link XE75 Mesh wifi system to my 1GB Virgin Media Hub5 in Modem mode. It was amazing, a strong connection all round the house and into my garden room. I was delighted! Then the wifi failed and the light on my Decos went red yesterd...
Hub 4 multiple connection issues
Just got the new hub 4, wish id never bothered, the old hub 3 worked a treat, Blink wont connect & doesn't recognise the wifi password says its the wrong one, when i go to the wifi settings, cant get in, saying unsecure site, wifi keeps dropping out,...
Resolved! Without broadband for 4 weeks and being constantly lied too from Virgin
We have now been without broadband for four weeks. To say our experience has been appalling is an understatement, I cannot express in words how shocking our treatment has been. We have been constantly and blatantly lied to by Virgin Media over and ov...
Resolved! WORST EVER CUSTOMER SERVICE
I’d like to share my worst experience about Virgin Media CCUSTOMER CARE.No Internet or partially internet for 4 days. Appointment for a technician visit booked by Virgin Media over phone call. Received message on my Mobile phone saying:“Appointment i...
Router mode/modem mode conflict
This is for Superhub 2. I changed the superhub settings from router mode to modem mode & connected my computer to it directly without an external router which worked, but when I did a full reset to switch it back to router mode,the Internet no longer...
Resolved! Blink Sync 2 Module not connecting
Hi everyone,Newby here.I've just had a new cable installation with M125 and Hub3 router and I've been steadily getting all of my devices and Smart/IoTs connected (about 25 in total). The only one remaining is the Blink Sync 2 module for my security c...
