Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Impossible to request a POD via VM Connect

Hello, can anyone tell me how to obtain a POD? I've been going round in circles for the past 4 hours. I'm following all instructions/prompts exactly & still getting nowhere. Better still, can anyone tell me how to speak to a human? I've called 150, i...

VM Connect can't find hub 5 - yet another thread

Had broadband installed for a week and can't get the VM Connect app to find my hub so i can check my wi-fi blackspots.Have tried all the advice in previous threads:rebooted the routerdisabled mobile dataenabled locationchecked no vpndeleted and re-in...

Brown external box in the wrong place

Hello,Pre install engineers have been out today while i was out and installed the external brown box on the front of the house but my living room is at the back where my hub will be. I rang VM who said engineers are due out again for a site survey bu...

Beng8910 by Joining in
  • 3 replies
  • 0 kudos

Bought a new router and it hasn't arrived

I bought the Gig1 Fibre Broadband and have been waiting for the router to arrive. The order date was for the 6th of March and I took a holiday from work so I could get my package and install it. It never showed up and I haven't heard a thing from Vir...

HannahT by Joining in
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  • 0 kudos

Resolved! Hub 5x faulty Ethernet port

I’ve just had Virgin Media installed. I’m in a nexfibre area and am getting the full 1.1 Gbps up/down to the Hub. I have a 2.5 Gb network card and am using the 10 Gb port on the Hub 5x. However I believe the 10 Gb port is faulty as it returns very sp...