Forum Discussion

Crazeenick's avatar
Crazeenick
Joining in
14 days ago

Upgrading hub and mixing wifi pods

Hi

I have M500 Volt broadband with a Hub 3 router and two black Wifi Pods. I have just ordered a thrird black wifi pod to boost speed/reliability in my bedroom.

Virgin say I can only upgrade my Hub3 to a Hub5 if I upgrade to 1Gig speed service - which I don't want to do.  So I just bought a Hub5 off Ebay (new and unused).

 

Q1 - can I just swap out my Hub3 for the Hub5?  Will it work straight away, or do I need to contact VM to change some settings?

 

Q3 - wondering about adding more wifi pods also, but I will now have 3 bacl pods and that is the most that VM will provide.  So I wondered about buying additional VM wifi pods from Ebay - either black or white ones.  If I bought a white one, would it work OK with my Hub5 and my BLACK wifi pods?  Not sure whether you can mix white and black ones on the same home network?

Any advice welcome!

Thanks, Nick

4 Replies

Sort By
  • Tudor's avatar
    Tudor
    Very Insightful Person
    14 days ago

    "So I just bought a Hub5 off Ebay (new and unused)." stolen equipment, return it. All VM equipment is rented, none can be purchased. All hubs are assigned to one account only, so you can never use another one without VM doing the reassignment which they will not do for stolen equipment.

  • Client62's avatar
    Client62
    Alessandro Volta
    14 days ago

    I don't read what Hub 3 issues the Hub 5 is supposed to fix.
    Hopefully it is not the wish for Wi-Fi 6 which is quite problematic on the Hub 5.

    For me the biggest drawback would be the VM Pods especially if they are being used as Wi-Fi Repeaters and not cable connected as Wi-Fi Access Points.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    11 days ago

    Hello Crazeenick,

    Welcome to the Community and thanks for taking the time to post here on the forums.

     

    Q1 - can I just swap out my Hub3 for the Hub5?  Will it work straight away, or do I need to contact VM to change some settings?

    As you've been advised by Tudor, all of our equipment is rented and cannot be sold on by any of our customers. We will not be able to assign this router to your account as it hasn't been supplied by ourselves. 

     

    Q3 - wondering about adding more wifi pods also, but I will now have 3 bacl pods and that is the most that VM will provide.  So I wondered about buying additional VM wifi pods from Ebay - either black or white ones.  If I bought a white one, would it work OK with my Hub5 and my BLACK wifi pods?  Not sure whether you can mix white and black ones on the same home network?

    You're not able to add any more WiFi pods to your connection as we wouldn't be able to register any further pods onto your router, again this would be equipment that was assigned to another customer and is also rented from Virgin Media, so shouldn't be sold on. Any pods other than the ones supplied to you by Virgin Media will never be added to your account or work over your connection.

     

    Kind Regards,

    Steven_L

  • Crazeenick's avatar
    Crazeenick
    Joining in
    6 days ago

    I have returned the Hub5 to the Ebay seller for a refund. And I have now upgraded my VM account to 1Gig and will be receiving a new Hub5 direct from VM.

    Thanks for the help and advice folks!

    Nick