Forum Discussion

vm2025's avatar
vm2025
Just joined
9 hours ago

Billing Issue – Incorrect Charges After Upgrade to 1G Speed

I recently accepted an offer to upgrade to 1G broadband speed for £33 per month. However, when I received my first bill, I was charged £72 for the package, and my current bill is showing £108. This is not the pricing I agreed to, and I would appreciate it if someone could look into this issue. Thank you!

2 Replies

Sort By
  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi vm2025,

    Thank you for your post and welcome to the commuity. 

    We're very sorry to hear about your new bill. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 hours ago

    Yet another report of a new contract not being what was offered and agreed. 

    Why do VM keep doing this?