My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Registering the app with a new email address

Hey Registered my account years ago with an email address I never used and no longer have access to , can this be reset so I can log in and use VM app with my current email address? As I’m getting nowhere trying to log in with the old one thank you 

Email address linked to old account

Hi,i moved into a new house and cancelled my virgin media at my old house and ordered a new installation at my new home. The installation is tomorrow but my email address is linked to my old account. The old account’s 30 day notice finishes on 20th S...

48 Hours Virgin Media App

HiThe virgin media app has said "We'll have you setup within 48 hours" and it's been saying that since 08/08/2022. Our broadband is not set to be installed until the 6th of September so is that why I can't get logged onto the app? Any help appreciate...

Primary account issue and email issue

Hello,I am the primary account holder. Yesterday my daughter (secondary account) could not access her emails (security breach according to virginmedia). As the primary account holder, I tried to reset her password but virginmedia is telling me that I...

Isabeau by Tuning in
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  • 0 kudos

Email address linked to old account

I have recently ordered a new tv and broadband service which is being installed tomorrow. I had a virgin media account at a previous address which was registered with the same email address that I used to set up the new account. My email address is l...

Matunkle by Joining in
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  • 0 kudos

Can't verify email address

Hi,I've been trying to register for My Virgin Media having just became a new customer everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button for another verification email to be sent but I've not ha...

cal12345 by Joining in
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  • 0 kudos

No account number

Made an order and received contract information. However, I have not received a welcome email, or delivery information on the broadband kit. I do not have any paper bills or the welcome email to be able to find my account number, and therefore I am n...

Cannot setup new account - passwords being rejected

I signed up to Virgin broadband today and received an email recommending that I set up an account via the app.  I’ve tried to do this multiple times but my password just gets rejected. It then says that it’s sent me a verification email that I never ...

Sashone by Joining in
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  • 0 kudos

my virgin media app

hi I have set up a my virgin media account and I have entered an incorrect email address so cannot verify or set up app.  Can you help please