My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Move and Transfer

Hello,Could someone from CS please PM with details of how to initiate a move and transfer on my virgin media app account. I have an old account number showing with my log in details and need it to display my new account details.Thanks,Anthony

Anonymous by Not applicable
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  • 0 kudos

Moved house, but MVA still shows old account details

Hi all,I think I've had a similar issue to some other folk on this forum, but don't seem to be getting anywhere fast.Last year I moved from my house of 9 years (number 26 for simplicity) into my parent's home (number 50) while waiting for a new-build...

Virgin App

Haven’t been able to access this app since I signed up in July. Promised on 3 separate occasions that someone would get back to me , still waiting.

bcarroll by Joining in
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Cant access account

I have been trying to long in via the app since I signed up for virgin media in July. The app says that I already have an account and when I try the reset password option . I get a message stating I cannot because they require more information.  Plea...

How do I book an engineer?

Hi all, have spent two hours on the phone to VM to be told I have to book an engineer myself in the app. However, when I tap appointments, it just tells me I don't have any. How do I book one?  

My £50

My friend :Kay Turner who has been with you a while .Reccomended you and it was told to me that we would both get £50. She had got hers but I haven’t..I’ve been intouch with her and says it went into her bank about a week ago .She received an email.....

Resolved! VM web site down?

Oops, looks like something's gone wrong on our side.Please try againTry again 21.00 on 7/9/22 I can get email, so the log in does works, but no VM account page, I tried 2 browsers.Area 30

ALF28 by Super solver
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Setting up account

I am a new customer and i’ve been trying for more than a week to create an account and all the time i was trying i was getting the message that i can’t use that password, try other. I called the customer support i spoke with an agent on whatsapp and ...

andrei99 by Joining in
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Resolved! Verification email

Hi there,I am trying to register my account but when I get to the verification email point the email never comes through. Can anyone help with this please? 

Ahellett by Tuning in
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Websafe not working

I’m losing the will to live.  The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture.  So I’ve gone in through the Account settings/Online Security and it looks like it works (it co...

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MrsG101 by Tuning in
  • 5 replies
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