My Virgin Media App
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Cant see my new account after moved out

Moved house, given new account number but when I'm logging in my virgin page I can see only my old account. My old account was assigned to the same email as new one. So I can't create new account in my virgin media page. 

Ilavi by Joining in
  • 1 replies
  • 0 kudos

App login

Hi can't login to my vergin media app it's saying enter valid email address it's the same email address I have used up until now without any problems need to access it to check my bill and payment date. Thanks 

Em2000 by Joining in
  • 15 replies
  • 0 kudos

No Verification Email

Hi,I've been trying to login to the Virgin Media app but have forgotten my password and cannot reset as the email has never been verified but I am unable to find the verification email. 

ewly by Joining in
  • 3 replies
  • 0 kudos

Password Reset

Hi, trying to reset my password, but it keeps saying my password is invalid as soon as I type 8 characters臘     Any ideas?

Wrong account number

Good morning, last Thursday I had virgin media installed and everything is great so far but I’m just having a few issues.when I first signed up I got my account number so signed up to my virgin on the app,  since registering and having virgin install...

Jbyrne94 by Joining in
  • 3 replies
  • 0 kudos

Hub 4 not detected

Terrible. New customer and saying no hub 4 detected. Done everything but obviously useless app. No details about my account on my virgin app. Terrible. And still waiting for some pods so can get WiFi even though have gig package.

My VM- Oops something went wrong on our side

Hi,Like some others on this board, I have tried to log in to My VM on both PC and mobile via the app. I have attempted different browsers, incognito mode and clearing the cache. I am completely unable to access my My VM account and haven't been able ...

rd665 by Joining in
  • 1 replies
  • 0 kudos

Move and Transfer

Hello,Could someone from CS please PM with details of how to initiate a move and transfer on my virgin media app account. I have an old account number showing with my log in details and need it to display my new account details.Thanks,Anthony

Anonymous by Not applicable
  • 1 replies
  • 0 kudos