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Moved house, given new account number but when I'm logging in my virgin page I can see only my old account. My old account was assigned to the same email as new one. So I can't create new account in my virgin media page.
Hi can't login to my vergin media app it's saying enter valid email address it's the same email address I have used up until now without any problems need to access it to check my bill and payment date. Thanks
Im logging in with the details I set up, but it’s saying it’s a secondary account ?I can’t access virgin on the go due to this Any ideas ? cheers
Hi,I've been trying to login to the Virgin Media app but have forgotten my password and cannot reset as the email has never been verified but I am unable to find the verification email.
Hello.I have just started a new Virgin Media account at a new address. However, I previously had a different Virgin Media account at a different address but with the same username. Therefore I have been unable to access My Virgin Media for my new acc...
Hi, trying to reset my password, but it keeps saying my password is invalid as soon as I type 8 characters臘 Any ideas?
Good morning, last Thursday I had virgin media installed and everything is great so far but I’m just having a few issues.when I first signed up I got my account number so signed up to my virgin on the app, since registering and having virgin install...
Terrible. New customer and saying no hub 4 detected. Done everything but obviously useless app. No details about my account on my virgin app. Terrible. And still waiting for some pods so can get WiFi even though have gig package.
Hi,Like some others on this board, I have tried to log in to My VM on both PC and mobile via the app. I have attempted different browsers, incognito mode and clearing the cache. I am completely unable to access my My VM account and haven't been able ...
Hello,Could someone from CS please PM with details of how to initiate a move and transfer on my virgin media app account. I have an old account number showing with my log in details and need it to display my new account details.Thanks,Anthony
