My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Broadband Section Blank in App

Hi, I've recently joined VM and have downloaded the My VM app. In the 'Your Package' section on the home screen, my Phone and TV links show the elements of my package but the Broadband link just takes me to a blank screen. How can I get this to displ...

McFazz by Joining in
  • 3 replies
  • 0 kudos

Returning equipment. NEED HELP

Hi,I need to return my Virgin Media equipment, however, my phone number recently changed. I therefore can't get any pickup texts. An error message flashed when I tried to change my number on the website. I switched back my sim, but I haven't received...

Resolved! Contract length mislead when moving home

My contract was due to end last year when I was in a rental and so I informed virgin I was planning to move in the next year so would not like to renew.I was promised by the retention team that if I moved at any point that I could keep to the existin...

Jnalsp by Joining in
  • 2 replies
  • 0 kudos

Email verification not being received

Hi there,I started my package with Virgin media about 2/3 weeks ago and so far have been very pleased with the services provided. However I am having a rather frustrating issue with the My Virgin Media Account registration. When trying to setup my ac...

Silman27 by Joining in
  • 1 replies
  • 0 kudos

Wrong account number

Hiwhen i login my account the account number is not correct and my contract is started already. How can i change to correct account number? Thanks

Jasper83 by Joining in
  • 1 replies
  • 0 kudos

Email verification not working

When signing up to My Virigin Media, my email verification link expired and no matter how many times I try and get the link resent it never comes.I've done it many times and checked my junk/spam folder. It's definitely not come through.Help please!

emmadii by Joining in
  • 1 replies
  • 0 kudos

Cant see my new account after moved out

Moved house, given new account number but when I'm logging in my virgin page I can see only my old account. My old account was assigned to the same email as new one. So I can't create new account in my virgin media page. 

Ilavi by Joining in
  • 1 replies
  • 0 kudos