My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

My virgin media app

Good evening I had been a virgin media customer but chose to leave on 4th October to re join them again recently with my new equipment being delivered today and we are now up and running again which is great The problem is it was all in my name last ...

Kim82 by Tuning in
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Cancelling a technicians appointment

Had major problems with my broadband, unable to get through on phone and after being tested by Virgin online tests they made an appointment to send an engineer. However I have now sorted problem, or a miraculous cure, and needed to cancel. HOW!!? Doe...

Logging in

Is there a problem with account logins?Getting please enter valid email response for all my accounts when trying to log in on app and browsers 

7thhouse by Joining in
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  • 0 kudos

Unable to sign in to my virgin media

Having issues when signing in to my virgin media. Issues with Chrome and Firefox and also the virgin media app on android.On Firefox the signing appears to complete OK but the just get the spinning logo with message "logging in".On Chrome "Oops, look...

philh77 by On our wavelength
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Cancel Paper billing

Hi all. I currently pay £1.75 a month for paper billing. I am struggling to pay my bill and on long term sick leave. Does anyone know how I can opt out of this, to receive E-mail bills instead please? I've tried the usual bills and payments section, ...

Outside Box

Hi,My virgin Media Outside box is broken. It was brittle and cracked, now half of it has fallen off leaving exposed wires.  How do I go about getting it replaced, I just want to avoid any water ingress issues later?Thanks Neil

nclayton by Joining in
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My Virgin media contains old details

I was a Virgin Customer a few years back and left and have recently come back - same house, same email etc If i try and sign into Virgin Media Connect app it says my account is inactive or closed and If i select items such as 'Contract' within My Vir...

RM9 by Joining in
  • 1 replies
  • 0 kudos