My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Locked out of app due to password changing glitch

I forgot my app password. When I get the link to change it via the 'forgot password' thing it's got this crazy annoying glitch:I start typing a new password and after about 6 characters it says "invalid" so I reduce the number of characters and it sa...

account verification

hello, i have not received an email verification to make my account for My Virgin Media. I've had the hub set up for three days now. I have called customer service who said that they personally sent the email and I have still not received it. But I h...

ama23 by Joining in
  • 1 replies
  • 0 kudos

No email verification email received

I am trying to set up my MyVirgin account, I am not receiving the email verification emails, I have reset the app, tried through the website and nothing. I am receiving other emails including ones from Virgin re my account and calling the helpdesk (n...

m2trb by Joining in
  • 14 replies
  • 0 kudos

Email Verification doesn’t work

I’ve see lots of people have had this problem. when I try to log into the virgin media app or online it tells me I need to verify my email. I have the email I get with the link to do this but when I click on the link it tells me the link has expired....

unable to register my virgin media account

hi - when i try and register my virgin media account, it tells me that i've already registered it with my email address. so then i log in and it takes me to my dad's account of which i'm supposedly a secondary holder and i cannot access my virgin med...

trelfaa by Joining in
  • 10 replies
  • 0 kudos