Recent DiscussionsUnable to see new account in app after moving house Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email...VM Connect "Account is inactive or closed" I need to order a wifi pod due to wifi black spots. Trying to get into the VM Connect app in order to run the test, however, I get the error message "account is inactive or closed". It offers me the...Unable to re-set password in app Ive tried this several times and not receiving the emails to reset password - cant face trying to get through on phone - can I get help here? username or password invalid i can sign in to this site on my laptop using my saved credentials without any problems but if i try to sign in on my mobile phone via the virgin media app i cannot log in as it does not recognise ei...Cannot access my virgin media account I have been a long time amount holder with virgin and currently I cannot access my virgin media account. I have a blueyonder email address that I always use to sign in. I have tried resetting passw...SolvedCan't register Virgin Media account When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I h...Signed up with wrong email address Hello, I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased. Please cou...SolvedI can not pay outstanding bill I can not pay outstanding bill, online or on phone due to my account being closed, or set up direct debit, i am happy to pay please help me pay. thanks SolvedUnable to update Flex plan using VM app Hi, I want to change my flex plan which I am unable to update using the VM app. I was able to do this couple of months back but it has stopped working. Whenever I have tried to remove the channel su...Suddenly can't access my VM account Hi, over the last few days I've been unable to access my VM account. My log-in details (email address and password haven't changed. I'm told "We've updated our password rules to make signing in ...
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