My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Can't accede my virgin media account

Hi there,I try to accede my virgin media account, the password says it's wrong, but when I try to change it using the right email address I don't receive any email until 1 hour later which says the link is not valid.I tried calling Virgin Media, and ...

My Virgin Media Account

Hello,I am unable to create a My Virgin Media account but need to obtain a copy of my bill. I either get an error message saying information is incorrect (even though it is not) or an error saying I can’t use the chosen password (I have chosen multip...

Alex_Sp by Joining in
  • 2 replies
  • 0 kudos

2 accounts registered

Hi,I recently moved home and opened up a new account/contract. My old account is still linked to my email so when I log in, all I get is info about my OLD account. I have tried to go through VM on the phone and they said a ticket was raised last week...

Pete1221 by Joining in
  • 1 replies
  • 0 kudos

Wrong email

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

Virgin media app

Can any one please help me I got virgin media over 2 weeks ago I have tried to get through to virgin with no luck iam trying to sign up to the app and it's just not working I have been trying for 2 weeks now what a joke some one please help me if u c...

ant321 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Live chat Bot

Dose anyone else get [MOD EDIT Language] off with the incompetent live chat Bot. Asking such inane question. Then puts you through the wrong department. Waste of [MOD EDIT Language]time 臘‍臘‍臘‍

Area Reference

I've recently joined Virgin Media but haven't had my welcome email yet containing the area reference so I'm unable to set up my online account. My postcode is S75 5PH, what is my area reference?Thanks


I filled the complaints 4 times asking to reply by email as I can't speak but Virgin keeps asking me to call back and turned the cases to resolved....what a shame to the CS

Resolved! Cant access account

Hi can anyone help me, I've been trying to sign into my virgin media account for around two weeks now and it's just not working it says my email address and password is wrong. Then it takes me to the next step using my account number and it still say...