My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

verification email timed out, new one not sending

good trying to lon into Myvirgin account, but only get 'complete profile'im guessing this is due to email verification. the link has timed out, but after clicking send new email a few times over the past day, ive still not received anyth...

Registered account with wrong email

Hello,I mistyped my email address when registering and now can’t verify the account.I am trying to set up an account to arrange an engineer call out to set up my package so would be very grateful if you could assist - many thanks. best wishes.

Sbains29 by Joining in
  • 3 replies
  • 0 kudos

Can’t change password

Hello, I can’t seem to log into my virgin media account. When I go to change my password I follow the link but no matter which password I try to change it too, it won’t let me as it thinks everything contains my username even though it doesnt. Any he...

anya1234 by Joining in
  • 1 replies
  • 0 kudos

Unable to reset password

Same issue for me. Can't believe almost 2 months on issue Virgin has not fixed. Have tried chrome and edge browsers both on mobile. I have no options so now unable to access my account.  

Ralph500 by Joining in
  • 1 replies
  • 0 kudos

App and website is awful

Links within the site seem to be down. Practically everything gives a bad request error code. Virgin Media is a big name and charges its customers a high price for a shocking service. I used to be really happy with Virgin Media but I'm now looking at...

cshell by Tuning in
  • 4 replies
  • 1 kudos

Unable to reset password

I am trying to reset my password as my emails were locked. Every password I try says Strength Invalid and won't let me go any further. I have tried including mixtures of letters, numbers, characters and capitals and also used different browsers. Any ...

RV2022 by Joining in
  • 4 replies
  • 0 kudos

Resolved! old account showing not my new one

So raised this with virgin media 3 days ago,  been waiting over 4 hours on then WhatsApp chat and no further forward.  Can anyone help?   I just rejoined Virgin Media from Sky,  when I log into Amy Virgin Media online it is still showing my old accou...

Orinolee by Joining in
  • 1 replies
  • 0 kudos