My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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  • 3 kudos

Unable to reset password

I am trying to reset my password as my emails were locked. Every password I try says Strength Invalid and won't let me go any further. I have tried including mixtures of letters, numbers, characters and capitals and also used different browsers. Any ...

RV2022 by Joining in
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Resolved! old account showing not my new one

So raised this with virgin media 3 days ago,  been waiting over 4 hours on then WhatsApp chat and no further forward.  Can anyone help?   I just rejoined Virgin Media from Sky,  when I log into Amy Virgin Media online it is still showing my old accou...

Orinolee by Joining in
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App account

Hii have just had virgin installed but when I register the account on the App it had logged in to my mums account as that uses the same email address. I have used my account number etc but still links back to that and not our new account. Can anyone ...

Danbath by Joining in
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My virgin media - cannot sign in

I have registered my account but I am unable to actually manage my account. On the app it shows my bill but I can not change any details if I needed too. I can't access my account because when it sends me to the my virgin media website and sign it, i...

Misspelled Email

Hi, I stupidly misspelled my email trying to activate My Virgin Media App, is there any chance I can change it to an actual email I own? My first bill is in a due course and I'm not too sure how much I need to pay. 

qb3k by Joining in
  • 4 replies
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Can't sign in to my virgin media

So i'm trying to log into my account for my mother on my virgin media for the app and other things and each time it doesn't recognise my password, then when i go to forgot password it says my email isn't correct (which it should be), then when i clic...

Fragpuss by Tuning in
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How do I get my Netflix account fixed?

I have Netflix as part of my package.  This worked fine for 3 weeks, then after that it kept asking me for new payment details etc.  Despite contacting Virgin Media on numerous occasions I have not got anywhere.  I have been very patient, I mean I lo...

I can't verify my email

Hello,I have the same issue as a lot of people. Moved into my house July and set up my broadband. But have been trying to get a verification email since. Tried all of the help links to send another email, but I never get one.I am computer literate. S...

Diggsy by Joining in
  • 1 replies
  • 0 kudos