My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Unable to reset password

Same issue for me. Can't believe almost 2 months on issue Virgin has not fixed. Have tried chrome and edge browsers both on mobile. I have no options so now unable to access my account.  

Ralph500 by Joining in
  • 1 replies
  • 0 kudos

App and website is awful

Links within the site seem to be down. Practically everything gives a bad request error code. Virgin Media is a big name and charges its customers a high price for a shocking service. I used to be really happy with Virgin Media but I'm now looking at...

cshell by Tuning in
  • 4 replies
  • 1 kudos

Unable to reset password

I am trying to reset my password as my emails were locked. Every password I try says Strength Invalid and won't let me go any further. I have tried including mixtures of letters, numbers, characters and capitals and also used different browsers. Any ...

RV2022 by Joining in
  • 4 replies
  • 0 kudos

Resolved! old account showing not my new one

So raised this with virgin media 3 days ago,  been waiting over 4 hours on then WhatsApp chat and no further forward.  Can anyone help?   I just rejoined Virgin Media from Sky,  when I log into Amy Virgin Media online it is still showing my old accou...

Orinolee by Joining in
  • 1 replies
  • 0 kudos