My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Can't change my phone number

When I look on my account details, there is a phone number that I do not recognise. Every time I try and change my password it says 'error' and it cannot change it.

Verification email

Hi,I need to verify my virgin media account but when I click the verification link in the email I was sent, it says it has expired. When I try to resend the verification link, nothing is being sent to my email.

New account not on my virgin media

SpoilerWe moved and, stupidly, took VM with us. They've billed us but because the new address/account isn't on My VM, theres no way to pay on there. I did, however, find a quick pay link so made a payment on 29/9/22. No receipt arrived though I do ha...

Morwendy by Joining in
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  • 0 kudos

Resolved! Password reset

I can not reset my password. It continuously says password invalid despite following the guidance.

verification email timed out, new one not sending

good trying to lon into Myvirgin account, but only get 'complete profile'im guessing this is due to email verification. the link has timed out, but after clicking send new email a few times over the past day, ive still not received anyth...

Registered account with wrong email

Hello,I mistyped my email address when registering and now can’t verify the account.I am trying to set up an account to arrange an engineer call out to set up my package so would be very grateful if you could assist - many thanks. best wishes.

Sbains29 by Joining in
  • 3 replies
  • 0 kudos

Can’t change password

Hello, I can’t seem to log into my virgin media account. When I go to change my password I follow the link but no matter which password I try to change it too, it won’t let me as it thinks everything contains my username even though it doesnt. Any he...

anya1234 by Joining in
  • 1 replies
  • 0 kudos