My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Can't set up a my VM account. Error DEF01

I have had an account for a while now and wanted to sign in to change parental control settings.  I dont think i ever registered for the account but when i do it comes up with DEF01 error. I was not sure if i had an account so tried the reset passwor...

Cancel engineering appointment

Hi, I had some issue setting up my broadband early today, and I booked an engineer for 13th October. But the broadband went well now and I wanna cancel my appointment. I looked up the Virginmedia website, app and online account and found no access to...

Yuepan by Joining in
  • 2 replies
  • 0 kudos

Unable to download Virgin apps

Hello there,I am struggling to download any virgin apps. It kept getting me currently not available at your country error and I am currently in the UK. Also, the region is UK as well.

Naviidkh by Joining in
  • 3 replies
  • 0 kudos

Password reset

I tried to reset my password as I had forgotten it, clicked the password reset linkentered new password, got password invalid message. so I tried a different password still password invalid. tried in a different browser, still password invalid. tried...

morrowj04 by On our wavelength
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  • 0 kudos

Unable to find my account

I recently set up a broadband contract with virgin, and wanted to change the parental control settings to off (everyone in my house is 18+) but when trying to set up a my virgin account and link it to my broadband, it thinks my acoount number that wa...

Nohri by Joining in
  • 3 replies
  • 0 kudos

Can't change my phone number

When I look on my account details, there is a phone number that I do not recognise. Every time I try and change my password it says 'error' and it cannot change it.

Verification email

Hi,I need to verify my virgin media account but when I click the verification link in the email I was sent, it says it has expired. When I try to resend the verification link, nothing is being sent to my email.

New account not on my virgin media

SpoilerWe moved and, stupidly, took VM with us. They've billed us but because the new address/account isn't on My VM, theres no way to pay on there. I did, however, find a quick pay link so made a payment on 29/9/22. No receipt arrived though I do ha...

Morwendy by Joining in
  • 3 replies
  • 0 kudos