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I have had an account for a while now and wanted to sign in to change parental control settings. I dont think i ever registered for the account but when i do it comes up with DEF01 error. I was not sure if i had an account so tried the reset passwor...
Cannot create new password, even after following Virgin guidelines, keeps saying invalid.How can I create new password?Thanks.
Hi, I had some issue setting up my broadband early today, and I booked an engineer for 13th October. But the broadband went well now and I wanna cancel my appointment. I looked up the Virginmedia website, app and online account and found no access to...
Despite requesting email / password reminder (twice) nothing has been received. I need this resolved urgently.
Hello there,I am struggling to download any virgin apps. It kept getting me currently not available at your country error and I am currently in the UK. Also, the region is UK as well.
I tried to reset my password as I had forgotten it, clicked the password reset linkentered new password, got password invalid message. so I tried a different password still password invalid. tried in a different browser, still password invalid. tried...
I recently set up a broadband contract with virgin, and wanted to change the parental control settings to off (everyone in my house is 18+) but when trying to set up a my virgin account and link it to my broadband, it thinks my acoount number that wa...
When I look on my account details, there is a phone number that I do not recognise. Every time I try and change my password it says 'error' and it cannot change it.
Hi,I need to verify my virgin media account but when I click the verification link in the email I was sent, it says it has expired. When I try to resend the verification link, nothing is being sent to my email.
SpoilerWe moved and, stupidly, took VM with us. They've billed us but because the new address/account isn't on My VM, theres no way to pay on there. I did, however, find a quick pay link so made a payment on 29/9/22. No receipt arrived though I do ha...
