My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

New customer. Two problems. Not happy!

I’m brand new to VM. I’ve just switched from BT. As welcomes go, VM have to have given me the worst welcome ever. My QuickStart package was left outside in the rain by Yodel. The courier didn’t knock or ring my bright red video doorbell. Problems (so...

wesw82 by On our wavelength
  • 11 replies
  • 0 kudos

Cannot access my account to close it

Hello. I need to get in touch with virgin media to close my account. I am abroad in africa with no phone and  extremely limited access to WiFi. I've lost my login in/account details so neither customer services nor complaints teams can help me online...

Resolved! Cancellation of broadband

Want to cancel my broadband?can some one give me a number or I can put this in writingor ring me you have my number thank you.

Sullyjay by Joining in
  • 4 replies
  • 0 kudos

Cannot set up My Virgin Media Account

I've seen several threads on this and it seems there is no published answer.I'm trying to set up My Virgin Media account and when I get to the password setting phase I get the message You Cannot Use That Password.I've tried on 3 different laptops and...

Robw1704 by Joining in
  • 8 replies
  • 0 kudos

Verification link expired, can’t send new one

My housemate tried to change the email contact on our virgin media account on the app, and it sent a verification link to my email address. I didn’t click on it until 24 hours after and it had expired. She tried to send another link but it said she c...

Resolved! Verification email

Hello, can I get a verification manually sent to my email as I have checked my different inboxes multiple times and I am unable to find it?Thank you. 

DecJB by Joining in
  • 3 replies
  • 0 kudos

Cannot reset password

I am unable to reset my password as all combinations keeping stating “invalid”. Has anyone has this issue and how was it resolved?

Unable to log into app

We have recently had a nightmare with what should have been a simple home move and install to the new address. Instead our old account somehow ended up getting cancelled ( not by us!)we have finally had our service reinstalled after a 2 week wait.the...

Can’t access my virgin media app

I have downloaded the app entered my account details and set a password but won’t let me log in saying incorrect email or password and to contact them can you please pm to help      [MOD EDIT: Post split to create own thread]

Liss0308 by Joining in
  • 1 replies
  • 0 kudos