My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Hi, I’ve posted this before but never got it sorted. when I signed up to the virgin media app I misspelled my email address, is there anyway I can get it reset ? Mike 

M1kee40 by Joining in
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My Virgin Media - wrong email address

A few months ago I had everything transferred into my name following the death of my father. I had an email recently telling me I could log into My Virgin Media to see usage stats etc, but although the email came to my own email address (so this is c...

Elsie348 by Tuning in
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Have recently joined virgin, set up account on virgin media app, said would be sorted in 48 hrs, nearly 96. Is this typical

Sparky76 by Tuning in
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Can’t set my virgin media password.

I’ve seen a lot of people have had trouble with this. No matter what I try I cannot set up a password for my virgin media. Just tells me I can’t use that password. Anybody has any luck solving this? 

My VM app

Hi, I joined VM in July, on the App it says I have no services and they are disconnected. I recent monthly paper bills and can’t view my services online at all. Even tried logging into the web page instead of the app and it’s the same. Anyone have an...

KNT by Joining in
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Verification email

Hi,Ive seen others having this issue - my verification email for my Virgin Media Account doesn’t ever deliver. I’ve been trying for months now but the email doesn’t come so it won’t let me access my account. It’s causing issues as I can’t speak with ...


New customer here ,and cannot seem to get a verification e mail response from vergin medea, so cannot use the app.Please help.

Stuweb by Joining in
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I have just paid my latest bill but didn't get an email confirming it did you get it or not as I have check my virgin media account and it says paid