My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Delete account

Good evening I left virgin media recently and have the my virgin media app, since ending our contract we have gone back to virgin media in my husbands name and I want to delete my account in order to put the new account number in its place I’ve tried...

Kim82 by Tuning in
  • 3 replies
  • 0 kudos

2 Accounts

I have recently moved home. I used to live with my parents and the broadband there was in my name. I was the account holder. However I have moved and have a new account. The previous account should be closed. However I cannot access my new account on...

Cannot access virgin account

Tried to log into my media account without success, reset password but it's the email it's not recognising even though I'm using the correct email. Been ages trying but still cannot check my bill.

Can’t use that password

Cannot get past the create password stage. Have literally created over 35 passwords. Support are no help and have spent weeks of my life on this… can someone please help? I see hundreds of ppl have the same problem. Class action litigation anyone?

Resolved! Cancel engineer appointment

HiI have tried to cancel an engineer appointment for 24 October via rhe "Virgin Media App".I have had no confirmation E-mail so am not sure if the cancellation was completed or not.Can you please confirm for me.

franka by Joining in
  • 2 replies
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Resolved! Verification email not woking

Please can someone help me my verification email says the link has expired and I've tried to get it to resend and I'm not getting any replies

Manda1 by Joining in
  • 3 replies
  • 0 kudos


I have 2 issues currently.The app no longer recognises the email address that I have had for 30 years! Been around the houses to try to fix it. Nothing helped. Checked with customer services and they verify that the email address is fine. They said t...

Myvirginmedia reset password link expires

Hi on both the app and website, request change of log in password, from web it takes 15 to 20 mins to arrive but each time it's says password link expired. This is clicked within seconds of arriving. via the app it arrived in 4 minutes but was still ...