My Virgin Media App
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Resolved! Password invalid

I am trying to create an account on Virgin Media Connect.I had forgotten my Virgin Media account passwordI requested the reset link but every possible password I try is shown as invalid.The only guide is that it should be 8 or more characters and not...

Skinjob by Joining in
  • 2 replies
  • 0 kudos

No welcome email or account number

HiI recently signed up to a broadband package with Virgin over a week ago. I have activated the broadband, but I have not yet received a welcome email or account number, which means I am unable to access the My Virgin Media app or edit my account. Co...

Sam212 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Verification Email

Hi, I have been trying to access the MyVirginMedia app since July!! I have been told I need to verify my email address. I requested a new email and not received anything either in inbox or junk I have requested a new email over 10 times now since Jul...

ah123 by Joining in
  • 5 replies
  • 0 kudos

App registration

I’ve tried registering for the app but keep getting the message ‘can’t use this password’. I’ve tried every suggestion on this forum without success. I’m at the end of my tether with this. It is so frustrating. Please can someone help.

Trevol by Joining in
  • 3 replies
  • 0 kudos

Cannot meet password criteria for creating account

Hi, I too am experiencing the same issues. I have conformed to the requirements set out about and have spent nearly 1-week trying different passwords etc. I have also tried through a mobile phone, home laptop, work laptop...all give the same result. ...


You can't use this password

I have been trying for days now to set up a password for my virgin media broadband account, I need to sign in asap to my virgin media but it won't let me pick a password I've tried all the solutions and combinations that are available, a private mess...

New customer account number

I am trying to register my online account but is it saying my account number is not recognised. I have been going round in circles with this, I have called up several times and getting nowhere. All I want it to be able to access my online account! 

Anyone tried to reset their password?

I’m pretty much at my wits end with the really bad set up on the MyVirginMedia app when it comes to resetting passwords.  Has anyone at VM properly tested this?  Have you got a proper IT test setup?It’s really poor to use on an iPhone, you can’t get ...

andyfinp by Tuning in
  • 1 replies
  • 0 kudos

Can’t register on virgin app

I can not register on the Virgin app every password I try to use even though it says strong password does not let me use it says you can’t use this password I have been trying now for 3 days. I tried calling as I can’t get on the app and the line cut...

Resolved! Cannot meet password criteria for creating account

Hello, I’m having a problem creating a password for my account. I have tried easily over 50 different passwords and made sure they all definitely meet criteria. I’m not quite sure what to do so if I could have help it would be greatly appreciated. th...