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I moved house in July 2022 and have moved again since then. Since the initial move I have been unable to access my account online. I can’t register for a new one with my current details. I’ve tried with different email addresses. I’ve made numerous c...
I too am having exactly the same problem, and given that people have been posting about this for over a year it's clear that the issue isn't being taken seriously. I'm trying to reset my password and, no matter what combination of characters are ente...
Hi all,Odd one that hopefully is more a bug than the alternative.I've been with Virgin Media since April and logged into my My Virgin Media app a few times to review bills and such. This has always worked smoothly even if my billing reflected incorre...
Hello,We've moved home and are due to get Virgin installed at our new address today, however it looks like a new account has been set up as part of the home move and I can only access the old account details in My Virgin Media. I want to track when t...
I got an email with pre contract summary and information but I never asked to renew, I just looked if there are any deals but after I looked I got an email with the pre contract although I never signed up for anything, I already discussed with virgin...
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
I have been trying to reset my password on my VM account. Every time I try, I am getting a message saying I cannot reset it online at the moment as I don't have additional details set up on my account.I cannot believe I need to ring someone regardin...
Where can you find any CONTACT telephone number for Virgin Media ?
Hi hello, I booked an engineer appointment a couple of days ago to fix a fault, but I need to cancel it now. I’ve gone round in circles through the Help/Contact options; there’s no appointment showing in my order/appointment tracking on the app or we...
Hi,Like a lot of posts on here I have hit the 'password requirements not met' bug on the virgin media website when trying to change my password.I have run through all of the suggestions on here and no matter what it won't let me change my password.Ca...
