My Virgin Media App
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Can't register Virgin Media account

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

vmed1298 by Joining in
  • 47 replies
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My app shows unavailable since moving house

Since I moved house on Monday my virgin media app is just saying unavailable and not showing any of my info, I think my account needs updating to the new one but Im unsure how to do this.  Anyone know? Cheers 

RyanD27 by Tuning in
  • 1 replies
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Can’t Reset password

I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.

Can’t register for VM broadband my account

I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...

biomag15 by Tuning in
  • 7 replies
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Access to features on App

Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...

robo1138 by Joining in
  • 4 replies
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Two accounts same email

I set up two properties with Virgin broadband at the same time and both were registered using the same email address. I recently changed banks and despite being able to set up a direct debit for one account, I’ve been unable to do this or access any ...

Cannot Add Account

Hi, I have downloaded the app and registered with Virgin Media but when I try and link my account I keep getting a message "Something went wrong please try again later". I have got the same message in web browsers as well as the app.Any ideas? 

Jojo49ie by Joining in
  • 1 replies
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