My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Online account access since moving house

I moved house in July 2022 and have moved again since then. Since the initial move I have been unable to access my account online. I can’t register for a new one with my current details. I’ve tried with different email addresses. I’ve made numerous c...

NB10 by Joining in
  • 1 replies
  • 0 kudos

Re: Unable to reset password

I too am having exactly the same problem, and given that people have been posting about this for over a year it's clear that the issue isn't being taken seriously. I'm trying to reset my password and, no matter what combination of characters are ente...

mwolf1 by Joining in
  • 3 replies
  • 0 kudos

Moving Home - Account Access

Hello,We've moved home and are due to get Virgin installed at our new address today, however it looks like a new account has been set up as part of the home move and I can only access the old account details in My Virgin Media. I want to track when t...

KatDee by Joining in
  • 1 replies
  • 0 kudos

Password issues

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

sfield by Joining in
  • 1 replies
  • 0 kudos

Cancel Engineer Appointment

Hi hello, I booked an engineer appointment a couple of days ago to fix a fault, but I need to cancel it now. I’ve gone round in circles through the Help/Contact options; there’s no appointment showing in my order/appointment tracking on the app or we...

Unable to change login password

Hi,Like a lot of posts on here I have hit the 'password requirements not met' bug on the virgin media website when trying to change my password.I have run through all of the suggestions on here and no matter what it won't let me change my password.Ca...

alibowl by Tuning in
  • 13 replies
  • 0 kudos