My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Registration email issue

When signing up to virgin I used the email address I’ve used my whole life, which is a blueyonder address I got under my mum and dads then telewest now virgin media account. when I try to register for my virgin media it asks what email address I used...

Stop letters to previous tenants

Hi,I would like you to stop sending letters to the previous tenant of my current flat.When I moved in several months ago I've once requested but still keep receiving them. How and where can I ask about it again?Thank you for your support! 

Verification email not working

Trying to step up my account and doesn't work.....First time I received the verification email but expired so I try to ask for another and never receive it again I'm trying since yesterday and wait throughtout the night and now in morning tried again...

ines77 by Joining in
  • 1 replies
  • 0 kudos

Secondary Account

When I log in to either Virginia Media app or Connect app it tells me I'm using a secondary account. I only have one account, have never had another account, so not sure what this means it why I'm seeing it. Connect app won't show signal strength as ...

sprite68 by Joining in
  • 9 replies
  • 0 kudos

Cancelling an Engineer appointment

Hello.i have an engineer appointment tomorrow that i need to cancel.I've checked the app and the myvirgin media site but i cant see an option to do so anywhere.any help would be greatly appreciated.

Moved house, email still registered to old account

Hi, I recently moved house which meant I was "disconnected" and moved to a "new" accountMy email address is still linked to the "disconnected" account, so I now have no way access to my "new" account for billing etc...I've seen other similar posts re...

dhende by Joining in
  • 1 replies
  • 0 kudos

New customer set up

I have recently joined virgin media had the confirmation emails and installation email. I have recently tried to sign into the app but it says I need to verify my email address. I have requested this several times and nothing is being sent. Ot looks ...

Cmcj1982 by Joining in
  • 1 replies
  • 0 kudos

Multiple Problems with Virgin Media

I have multiple problems with Virgin Media, and am hoping I will get a reply from someone from Virgin who has the ability to solve these, as the customer service "team" does not seem to have the ability to do.I first reported a problem with the My Vi...

rickmac01 by On our wavelength
  • 5 replies
  • 0 kudos