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I have been unable to register, I managed to get past def01 error but now it doesn’t accept any of my passwords, please help
New broadband customer. Can't sign up because of this password issue.I have tried many variations of passwords but the website is clearly just broken!Could someone please PM me to resolve this?
Hi,I have recently moved therefore my account number has changed.My virgin media app or online log in does not reflect this change and has old account details. When I try to change using different email just locates my old account that is now disconn...
I can’t login because I have just registered for service and after three days finally received a verification email.However, still can’t login as says I don’t have all account details set up. but I also can’t set up account details because I can’t lo...
Has anyone at all managed to resolve the app registration process. I have tried to get the issue fixed for the last 2 weeks without success.
Hi everyone,I am a new Virgin customer ( couple of weeks now) and now have TV & Broadband.I have downloaded the My Virgin Media app and registered my account. Each time I open the app, it says “We’re setting things up, come back when your services ha...
My connection was completed last Friday, 9th December. My Virgin media profile and connection profile are still not accessible. How long does this usually take?
HiAny change you could complete my account registration for me please?I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives.The system knows my email address as its already sent me a bi...
Hi,I created My Virgin Media online account 10 days and never received the verification email, checked spam/junk folder too.
So frustrating because of what appears to be yet another problem on Virgin's side. Need to change my password so I can get into my account to setup a new direct debit as I have closed my old bank account.No matter what browser I use, what app I use, ...
