My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
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App linked to old account

Hi,I have recently moved therefore my account number has changed.My virgin media app or online log in does not reflect this change and has old account details. When I try to change using different email just locates my old account that is now disconn...

Can’t log in

I can’t login because I have just registered for service and after three days finally received a verification email.However, still can’t login as says I don’t have all account details set up. but I also can’t set up account details because I can’t lo...

Ewant by Joining in
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  • 0 kudos

My Virgin Media

Hi everyone,I am a new Virgin customer ( couple of weeks now) and now have TV & Broadband.I have downloaded the My Virgin Media app and registered my account. Each time I open the app, it says “We’re setting things up, come back when your services ha...

LenH by Joining in
  • 3 replies
  • 0 kudos

My Virgin media app

My connection was completed last Friday, 9th December. My Virgin media profile and connection profile are still not accessible. How long does this usually take?

Registration problem

HiAny change you could complete my account registration for me please?I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives.The system knows my email address as its already sent me a bi...

Cannot change password, no matter what I try

So frustrating because of what appears to be yet another problem on Virgin's side. Need to change my password so I can get into my account to setup a new direct debit as I have closed my old bank account.No matter what browser I use, what app I use, ...

d95gas by Tuning in
  • 3 replies
  • 0 kudos