My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 7333 Views
  • 0 replies
  • 3 kudos

Account Glitch - old account shows instead of new

Hi, I have been running into account issues since opening a new account with virgin, when I go to sign in on the App, it opens up my old account number and not my new one, I have registered the new account number but it is attached to my normal email...

Kieran1k by Joining in
  • 421 Views
  • 5 replies
  • 0 kudos

Can’t access My Virgin Media account

Hi I’m wondering if anyone can help please, can’t log into My Virgin Media at all. Not recognising my email, tried resetting password and even creating new account says my details aren’t wrong when I’ve took them straight off my bill. Really frustrat...

Unable to access account after moving

Hello!I've recently moved home and since moving have not been able to access the most current version of my virgin media account via app or website.I first noticed this when trying to check the service status of my hub, and receiving the following me...

dprings7 by Joining in
  • 332 Views
  • 2 replies
  • 0 kudos

'Unfortunately, My Virgin media has stopped'

As per title.using the app, log into my mobile account OK, and it shows the relevant information.Top left hand corner is a little 'bell' symbol. This had a small '1' next to it, and 'rings' when I logged in. (obviously a message of some sort) tried t...

HughJarsse by Knows their stuff
  • 387 Views
  • 3 replies
  • 0 kudos

Contact number

Hi.I can't change my phone contact number on the app . Could someone help me? Thank you 

Burlac by Joining in
  • 134 Views
  • 1 replies
  • 0 kudos

Verification Email

I have been trying for some time now, but I am unable to verify my email and log into the virgin media app as I have not received a verification email. I have checked my spam folder and it is not there any help would be appreciated

euansu by Joining in
  • 205 Views
  • 2 replies
  • 0 kudos

Can't register for myvirginmedia

I can't register for myvirginmedia as I used to have an account which coffee after I ended my broadband contract. Now I've signed up again, my email address and postcode are locked to the closed account it seems. I phoned customer services who said t...

Benoit6 by Joining in
  • 225 Views
  • 1 replies
  • 0 kudos