Recent Discussions"Something has gone wrong on our side" I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. Fo...Can't access settings or My Virgin Media. So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the ...Remember AI comes with AS Artificial Intelligence (AI, not A1, which is a road) comes with Artificial Stupidity (AS) This is why your bots are refusing to allow me to login to my account because I am: Using the incorrect p...Unable to Log Into MyVirginMedia or VMConnect Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it...Unable to log into my virginmedia account -error IDF-12B Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two t...I can not pay outstanding bill I can not pay outstanding bill, online or on phone due to my account being closed, or set up direct debit, i am happy to pay please help me pay. thanks SolvedBlack Friday No Option to upgrade I have received an email giving the option to upgrade my broadband to 1gb for £3 a month without affecting my contract term. When I click through the link it takes me to a chat to us screen instead o...Black Friday deal. No option to upgrade package I received an email advertising Black Friday deals, with an option to upgrade to 1 gig Broadband for an extra £3 per month. When I try to do this online I am sent to a screen that says Looking for an...SolvedCannot sign it to VM I have been round and round help and support for several weeks now. It started when I tried to log-in and my password was not recognised. I tried to reset by getting a link sent to that email, but th...Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...
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