My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

New phone

Got new mobile for Xmas have tried logging into my virgin media app to view my bills etc and can't get past login page it dosent recognise my email address or any other details, however I can still look g in from my old phone no bother. I need to be ...

Linda34 by Joining in
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  • 0 kudos

Area Reference

HINew to Virgin and I have gone through all my welcome material and I cannot find my area reference number anywhereYO12 Can anyone help?

Removing saved card details for one off payments

Hi,How can I delete a saved card for one off payments? I have the maximum of three saved already; a debit card, a credit card, and my mum's for emergencies. One of my cards has expired, and I can't find where I can update it to the new details, or ho...

ilbtbam by Joining in
  • 1 replies
  • 0 kudos

VM App set-up

Hi all, had my VM BB in for 4 days now, so far so good, speeds as expected and neat install, only 1 failed install appt.I registered for the VM App prior to install and it showed minimal info and messages stating 'waiting for your install' etc.How lo...

icm4477 by Joining in
  • 3 replies
  • 0 kudos

Inabile to reset password

Hello, I can’t reset my account password, every time after I’m receiving the email about resetting the password It’s saying link expired .. all the time .. can you advise please.  

RazvanCH by Joining in
  • 1 replies
  • 0 kudos

You can’t use that password

Hi I’m trying to sign up on the app, but it won’t accept any password configuration I try, I must be at over 20 attempts to register now…- tried multiple devices- been trying for 2 weeks - tried private mode- tried passwords that are exactly 8 or 10 ...

Tathie by Joining in
  • 1 replies
  • 0 kudos

Unable to see account in app

I have had my service installed for 6 days now but the app still states 'we are setting things up' and I can't see my account in the app.  Does it normally take this long to set up the new accounts?

Resolved! Not letting me pay through app

Hi I always go on the app and "make a payment" to pay my bill it says I owe money but when I go to make a payment it's says I don't and won't let me make a payment. Please help I need a virgin technician to check over the virgin mobile app payments s...