My Virgin Media App
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Can't access account in app

I've recently rejoined Virgin Media but it's still showing my old account number in the app. I spoke to someone via live chat on Monday but it's still not sorted so I can't get access to my new account.Help!

Delete account

Good evening My husband left virgin media before Christmas and have the my virgin media app, since ending his contract we have gone back to virgin media in my name and I want to delete his account in order to put the new account number in its place.M...

Daga by Joining in
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  • 1 replies
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Account sign in problem

Hi - I used to have an account with virgin that was cancelled in November. I signed back up to them at a new address and they gave me details for a new account. My old account still exists on the same email address (one using gmail and one google mai...

Resolved! New user cannot login

I am newly registered with Virgin Media. In the process of signing up for a new account, the server started returning errors just when I was choosing a new password. Thereafter I am left in limbo – upon trying to sign up again, I’m told my account is...

chungf by Joining in
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  • 2 replies
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Create account password

Hi I’m unable to create my Virgin media account no matter what different combinations I use it won’t work.I’ve looked through and done the things ppl suggested and still won’t work 

VAT invoices

Hello,I always used to receive a VAT invoice automatically for my Virgin Media, but for some reason this stopped in August.  So I came on this forum in December to try and resolve this matter and the helpful person I spoke with said they'd arrange fo...

Owen3 by On our wavelength
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  • 3 replies
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My Virgin Media app

Hello, The app says it’s still setting things up. My broadband was installed Thursday so surely it would have been set up by now? I can only access limited info. Is there a problem do you think or is it usually this slow?

Resolved! Cant access my virgin media app

Every time I go on to my virgin media app it says that come back soon once installed but I have had my services installed on the 1st Feb and the vitgin connect just keeps saying error please try again, I've tried phoning virgin media about this and l...

Password problems

I’m an existing customer of many years but can’t remember the password I used to authenticate nor my phone password! So I can’t access my app or my account because I can’t get past this part and there’s no way of emailing virgin media. Short of drivi...