My Virgin Media App
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Canceling

Hi i have had an email about a price rise and that i could cancel if not happy. I have tried to ring which leads me to an automated service to which leads me a question of presenting my password. I have forgotten it. I then have tried to negotiate th...

Re: You can't use that password. Please choose another.

Hello I have the same problem I am a new customer and I am also trying to register an account and I get the reply You can't use that password. Please choose another. This is very annoying because even after talking to a virgin media employee and auth...

Tom_K by Joining in
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Cannot Register

Trying to set up account but wont accept any password I put in. Tried all sorts of combinations but when I verify password it say I cannot use the password even though it accepts format and strength [MOD EDIT: Subject title changed for clarity]

Diver138 by Joining in
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You can't use that password. Please choose another.

Hello, Same pb, can't re-initiate my password. Letters/numbers, 8/10 characters, no special character.... can somebedy help me by PM ? thanks Mary [removed]    [MOD EDIT: Personal and private information has been removed from this post. Please do not...

m_gaudin by Joining in
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Can't access account in app

I've recently rejoined Virgin Media but it's still showing my old account number in the app. I spoke to someone via live chat on Monday but it's still not sorted so I can't get access to my new account.Help!

Delete account

Good evening My husband left virgin media before Christmas and have the my virgin media app, since ending his contract we have gone back to virgin media in my name and I want to delete his account in order to put the new account number in its place.M...

Daga by Joining in
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Account sign in problem

Hi - I used to have an account with virgin that was cancelled in November. I signed back up to them at a new address and they gave me details for a new account. My old account still exists on the same email address (one using gmail and one google mai...

Resolved! New user cannot login

I am newly registered with Virgin Media. In the process of signing up for a new account, the server started returning errors just when I was choosing a new password. Thereafter I am left in limbo – upon trying to sign up again, I’m told my account is...

chungf by Joining in
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