Recent DiscussionsMemorable password issue I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 tim...Registering my account I am trying to register my account, but it's asking for my area reference number, I know the number but to select it, there is a drop down menu of numbers to select from 1 to 34 and my number is the ...Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...Unable to Log Into MyVirginMedia or VMConnect Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it...New account number change in Virgin App Hi, we moved house at the end of November . The new account was created for me for when moving to new house. My virgin media app is accessed through my primary email but it’s still linked to the old ...Unable to log into my virginmedia account -error IDF-12B Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two t...Account Restricted after midnight My services are currently restricted from a missed payment which i understand. But putting the restriction on at gone midnight (00.30) is stupid, as I paid the minimum amount so I could get my servic...My virgin media app problems Been having problems with logging into my virgin media app. Keeps saying "looks like you've started registering already, please go back to where you started". Done this numerous times, nothing change...Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...Solved"Something has gone wrong on our side" I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. Fo...
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