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Hi to any VM mods out there. I have tried contacting customer service about this but so far no luck - am hoping someone can Prod in the right direction.I have recently re-joined Virgin media and been given a new account number. The problem is that wh...
My new service has just been activated (2nd attempt). I was able to go into my account between order and first install but now it doesn’t recognise my password so i decided to reset. When i click on the link it opens a new browser tab but when i try ...
I have 4 rental properties. It is impossible to log into each one's broadband account separately, only the first one. Even ones with different emails appear to have merged. If I get an issue it is impossible to attend to it in a timely manner as I ca...
Good Afternoon,I am trying to register my account but I am unable to verify my email address, I have requested several be links and I am not receiving anything.
Hello there.I wanted to ask if the 'Contract summary sheet number' was the same as my account number. As I am yet to receive my first bill and I haven't received a welcome email with my account number. Because of this I'm unable to setup a My Virgin ...
I need to delete my old virgin account and all emails associated with it.
Hi there,(Might be the wrong board so apologies, didnt know which one to choose)Bit of a odd one, I have an account set up, but cannot change the password as it says "You can’t reset your password online right now, as you don’t have additional detai...
My Virgin Media App keeps saying I’ve got to wait till my broadband is connected before I can use it. My broadband was up and running 2 weeks ago now. Is there anything I can do
for some reason a recently book engineer visit is not appearing on my account dashboard, and only have a reschedule option through the app.please can someone help me to cancel a visit booked for wednesday next week.Thanks
Hi allWe have just had Virgin BB and TV installed and are trying to access the account via the My Virgin Media app. We don't seem to have a password provided for this, so have tried to sign up with the email address and postcode but then get this err...
