My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Resolved! Problem resetting password

My new service has just been activated (2nd attempt). I was able to go into my account between order and first install but now it doesn’t recognise my password so i decided to reset. When i click on the link it opens a new browser tab but when i try ...

Deekyd by Joining in
  • 2 replies
  • 0 kudos

multiple accounts my virgin media

I have 4 rental properties. It is impossible to log into each one's broadband account separately, only the first one. Even ones with different emails appear to have merged. If I get an issue it is impossible to attend to it in a timely manner as I ca...

heike by Joining in
  • 3 replies
  • 1 kudos

Email Verification

Good Afternoon,I am trying to register my account but I am unable to verify my email address, I have requested several be links and I am not receiving anything.

Retrieving account number

Hello there.I wanted to ask if the 'Contract summary sheet number' was the same as my account number. As I am yet to receive my first bill and I haven't received a welcome email with my account number. Because of this I'm unable to setup a My Virgin ...

Password Reset not working for MyVirginMedia

Hi there,(Might be the wrong board so apologies, didnt know which one to choose)Bit of a odd one,  I have an account set up, but cannot change the password as it says "You can’t reset your password online right now, as you don’t have additional detai...

Declan98 by Joining in
  • 3 replies
  • 0 kudos

Resolved! App not working

My Virgin Media App keeps saying I’ve got to wait till my broadband is connected before I can use it. My broadband was up and running 2 weeks ago now. Is there anything I can do

Cas118 by Joining in
  • 3 replies
  • 0 kudos

Cancel engineer visit

for some reason a recently book engineer visit is not appearing on my account dashboard, and only have a reschedule option through the app.please can someone help me to cancel a visit booked for wednesday next week.Thanks

yj6aa by Tuning in
  • 1 replies
  • 0 kudos

My Virgin Media account sign up

Hi allWe have just had Virgin BB and TV installed and are trying to access the account via the My Virgin Media app. We don't seem to have a password provided for this, so have tried to sign up with the email address and postcode but then get this err...

emcpeter by Joining in
  • 3 replies
  • 0 kudos