My Virgin Media App
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Forum Posts

Returning customer and can’t register online account

Hello, I’ve returned to virgin and been unable to register an account online, when I use my email address the system says that I’ve already left virgin and there’s no option to register using the same email address. please could someone advise on how...

Wrong acc nr

Hi. We moved home and completed the whole process a while ago (so painful). The account nr and area code on the virgin media app does not match the account nr and area code listed on our Bill. Is there a fix for this as the account linked to my email...

RSB05 by Joining in
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  • 1 replies
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Resolved! Area reference number

Hello I have recently signed up to virgin media but I cant log into the app because I need an area reference number my postcode is PH15NQ 

Xpaulx1 by Joining in
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  • 1 replies
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Unable to register account

Hi, I have been trying to register for an account for best part of a week and am continually met with the same error message asking me to choose a different password. Have tried various combinations keeping it short and weak to phone generated passwo...

Moved home but old account number in app

Hello.I recently moved homes but I have kept the same contract. However, I have been given a new account number. I am unable to see the new account in the app as the old account number is still showing on my account, so I am unable to see the informa...

AdamS4 by Joining in
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  • 1 replies
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VM app not working

Hi all, had my VM BB in for 4 days now, so far so good, speeds as expected and neat install.I registered for the VM App prior to install and it showed minimal info and messages stating 'waiting for your install' etc.How long does it take for VM to ma...

VMNH by Joining in
  • 617 Views
  • 6 replies
  • 0 kudos

Problem with mobile phone App

After going round in circles by phoning 150 trying to arrange a technician visit for my landline, one of the forum team members "David_Bn" managed to confirm that a technician appointment had been made for me.  I have still not heard anything from Vi...

Dipak by Tuning in
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  • 1 replies
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You can't use that password. Please choose another.

Hi, I'm having problems signing in to My Virgin Media App and keep getting the above error message.  From a quick search, this seems to be a fairly common problem but one that requires a pm from a member of the Forum Team.  Could someone pm me with f...