My Virgin Media App
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MVM app showing old account info

My Virgin Media app is showing my old account info (along with the "account disconnected" message). I purchased a new broadband package this week, how long does it take for me to see my new account number / new bills? I am using the same email addres...

Re: Registering with Virgin Media App

HiI've been trying to register for My Virgin Media, having just become a new customer I have tried everything and essentially get stumped with a verification email that I never received, and it's nearly impossible to speak to someone to sort this out...

You cant use that password please try another

New to Virgin from Sky. Installed last Friday and cant setup the Virgin Media account to get bills and manage account.Get the same: "You cant use that password, please try another" that a lot of other people on this chat are finding. Did anyone get a...

My Virgin Media Registration

I'm new to Virgin and don't yet have systems installed.Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password.Have tried numerous passwords, all meet the criteria but no joy.

Install Appointment

Hello, I placed an order 16/02 to arrange for an installation appointment and have received an order summary as well as a direct debit and eBilling confirmation, but have not yet received an order confirmation. The Virgin Media app also says “You Hav...

SarahIvy by Joining in
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Register VM account (broadband)

Morningi can’t register for a VM account:- rang customer services - no help- tried all the suggestions I have found on the forum (different browser, different device, cleared cache etc) - nothing has worked.Can anyone provide further help ?Thanks le

le515 by On our wavelength
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Account for old order

Hey,both my virgin media app and when I log in on my desktop seem to be linked to my original order.this order was cancelled and I then sorted out a new order via phone call. However my app and online account don’t seem to have been updated to match....

mjrout94 by Joining in
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Moving home, email still linked to old account

Moving home. The old account number is deactivated yesterday and I try to register with new account details. However new account is also linked to same email so I failed to register with different email.How many days would it take for the account num...

Area code

Hi everyone, Does anyone know the area code for Blaydon on Tyne - I have not received a bill yet and cannot access my account on the app.  Thanks in advance.