My Virgin Media App
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

rcant reset password

When I try and open the app it won't accept my email or password.  When try to reset password it says no enough details.I  

Kevat34 by Joining in
  • 1 replies
  • 0 kudos

No password accepted to create my virgin account

Hi This is a common problem I'm seeing but everyone seems to be taken into private chats and many things seem to be going wrong since over a year agoI do not have an account I try to make an accountNo password is accepted and no reason givenApparentl...

Polarian by Just joined
  • 1 replies
  • 0 kudos

Password not being accepted

HiI have been trying to register for virgin media both on web and on app.  Every time I enter a password it comes up saying password cannot be used.I have tried 6, 8,12, 64 letter passwords with a combination of special characters, capitals, numbers,...

Log in issues

Hi...I am unable to log into my virgin media account...I have been trying, without success to sort it on the Web chat service,  but to no avail..I have an account number, and unable to log in with that also, keep getting fobbed off on the Web chat......

Resolved! Password login

Can anyone help when I try to register it says I can’t use that password try another. I’ve tried well over 100 different configurations to no avail and 5 weeks of dealing with customer support I’m still no nearer to login. 

Can't use that password. Please choose another.

Hi,My service was installed about 2 weeks ago but I still can't sign up for a virgin media account. I get an error saying I can't use any password I try, and it tells me to choose another, but nothing works.I have tried multiple browsers, incognito m...

LiamJ25 by Joining in
  • 1 replies
  • 0 kudos

Can't pick any password

Hi, I can't create an account as it won't accept any valid password. Also somehow it seems to have registered my account with one of the 'failed' password attempts and says it sent me an email to verify, but there is no email, so I can't log in.Thank...

Not able to register, password not accepted

Not able to register, as password not accepted. Tried on the computer as well as on the app. Tried different browsers and all other suggested things, but no success.Kindly help, its been 8 months now.

APS2 by Joining in
  • 1 replies
  • 0 kudos

Crating sign in

Why can I not crate a password to sign into account. Tried numerous times but says I can’t use password every time 

Susan77 by Joining in
  • 4 replies
  • 0 kudos