My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Can’t log into App

The app will not log me in with my username and password. I can on a PC no problem but not the app. It will allow me if I select login with sim details but then I can’t access my bills etc. 

Dobbor11 by Joining in
  • 6 replies
  • 0 kudos

Ethernet cable

I am forever having to turn my box off and on. The Ethernet cable fitted by virgin hardly ever works so I have to keep changing to WiFi? I find it hopeless to speak to virgin and just can’t get through to speak to anyone what can I do?

Mandyf1 by Joining in
  • 1 replies
  • 0 kudos

Cannot register

Hi thereI cannot register my account.  I keep getting a message that says 'You can't use that password.  Please choose another.'  Please help! 

alibow7 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Old account can’t see new

Hi,I have recently moved and my account details have changed and I can’t see my new address details is there a Way of changing it .thanks 

Dzzi by Joining in
  • 1 replies
  • 0 kudos

Cancelling Order

I placed an order today for broadband/tv/phone and have decided to cancel but am getting absolutely nowhere.  Spent an inordinate amount of time on the telephone arranging cancellation, was advised my order would be cancelled but then approximately o...

Resolved! Unable to register - AP103

I am a new customer (not installed yet) but I am unable to register either through the App or online. I keep getting an AP103 error and then it says that password is not valid.

bakhshi84 by On our wavelength
  • 2 replies
  • 0 kudos

New account number

Hi there,Recently moved and my account number was changed but my app is still linked to old account which says I am no longer with you guys so can’t access any of this new accounts info. Thanks for your help in advance!

MFyfe by Joining in
  • 5 replies
  • 0 kudos

Issue with my virgin media.

My mum passed away and I have taken over the account, due to remaining in the property.I have called virgin to change over the email on their side; over to my email address, which has been done. However, when I enter my last name, account number and ...