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I moved home and now i try to log in with my new account number it wont accept the passwords i try to use.
Ever time I try to change my number to the one I have how it says sorry changes have not been saved all I want is to put my phone number in so it can sented the text to me
The app will not log me in with my username and password. I can on a PC no problem but not the app. It will allow me if I select login with sim details but then I can’t access my bills etc.
I am forever having to turn my box off and on. The Ethernet cable fitted by virgin hardly ever works so I have to keep changing to WiFi? I find it hopeless to speak to virgin and just can’t get through to speak to anyone what can I do?
Hi thereI cannot register my account. I keep getting a message that says 'You can't use that password. Please choose another.' Please help!
Hi,I have recently moved and my account details have changed and I can’t see my new address details is there a Way of changing it .thanks
I placed an order today for broadband/tv/phone and have decided to cancel but am getting absolutely nowhere. Spent an inordinate amount of time on the telephone arranging cancellation, was advised my order would be cancelled but then approximately o...
I am a new customer (not installed yet) but I am unable to register either through the App or online. I keep getting an AP103 error and then it says that password is not valid.
Hi there,Recently moved and my account number was changed but my app is still linked to old account which says I am no longer with you guys so can’t access any of this new accounts info. Thanks for your help in advance!
My mum passed away and I have taken over the account, due to remaining in the property.I have called virgin to change over the email on their side; over to my email address, which has been done. However, when I enter my last name, account number and ...
