Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Hi,I am a returning customer and want to register my account to an email address I used for my previous virgin account; however it is still connected to my old virgin service. Sounds like I need somebody to do a move and transfer or something?
The virginemdia app is showing my next payment being overdue (apparently on 11/10) but your website is showing the correct payment date (31st October). This is not the first time that your app has displayed incorrect information, every time I check t...
Spoiler Hi,I have been trying to set up my Virgin Media account now for 2 weeks but it won’t let me use any passwords and I keep getting the same error message ‘You can’t use that password. Please use another’. Please can someone assist me with this...
HelloI am new Virgin Media customer and I am trying to register on MyVirginMedia.I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.I have tr...
Despite paying a significant sum per month, the app thinks I am not a customer. I am a returning customer, and my email has and will not obviously change. How can this be rectified?
My app has never worked properly even after uninstalling it and then reinstalling, now I’m getting the wrong bill amounts and late charge fees , I can’t check the bill on the app because it is always incorrect can anyone help,I don’t even know how mu...
I have recently rejoined virgin media getting broadband. When I have tried to create a my virgin media account I am unable as the email address I joined up with was used with a previous virgin media account. please can it be unlocked so I can reactiv...
I've just returned to Virgin. I've managed to self install my equipment but cannot use any of the apps (My Virgin Media, TV Go etc) as they display a message saying my account is inactive or closed - the email I used when rejoining Virgin is the same...
Hi,I have credit in my account but I have moved abroad so I can‘t receive cheques to a UK address and I am in temporary accommodation.I‘ve given my notice on my account and it has credit. How can I get it back? Is BACS ir bank transfer possible?
Hi having trouble signing up for my account I’ve just Joined broadband with virgin after shocking Wi-Fi speed with sky and I’ve been sent no welcome Email with account number just broadband contract I can’t register for new account with my email addr...
