My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

New account with old email address

Hi,I am a returning customer and want to register my account to an email address I used for my previous virgin account; however it is still connected to my old virgin service. Sounds like I need somebody to do a move and transfer or something?  

crowtops by Joining in
  • 12 replies
  • 0 kudos

VM app showing wrong payment due date

The virginemdia app is showing my next payment being overdue (apparently on 11/10) but your website is showing the correct payment date (31st October). This is not the first time that your app has displayed incorrect information, every time I check t...

Bill and app

My app has never worked properly even after uninstalling it and then reinstalling, now I’m getting the wrong bill amounts and late charge fees , I can’t check the bill on the app because it is always incorrect can anyone help,I don’t even know how mu...

iphone12 by Tuning in
  • 1 replies
  • 0 kudos

Rejoined VM need to reopen my Virgin media account

I have recently rejoined virgin media getting broadband. When I have tried to create a my virgin media account I am unable as the email address I joined up with was used with a previous virgin media account. please can it be unlocked so I can reactiv...

JenniJ83 by Just joined
  • 1 replies
  • 0 kudos

My Virgin Media app showing account closed

I've just returned to Virgin. I've managed to self install my equipment but cannot use any of the apps (My Virgin Media, TV Go etc) as they display a message saying my account is inactive or closed - the email I used when rejoining Virgin is the same...

Jo_H16 by Joining in
  • 16 replies
  • 0 kudos

Getting credit back after moving abroad

Hi,I have credit in my account but I have moved abroad so I can‘t receive cheques to a UK address and I am in temporary accommodation.I‘ve given my notice on my account and it has credit. How can I get it back? Is BACS ir bank transfer possible?

Account sign up issues

Hi having trouble signing up for my account I’ve just Joined broadband with virgin after shocking Wi-Fi speed with sky and I’ve been sent no welcome Email with account number just broadband contract I can’t register for new account with my email addr...

Clarke89 by Joining in
  • 4 replies
  • 0 kudos