My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Why is my Upgrade package not showing

Hello i got my virgin put in on the 29th of may and yesterday I upgraded to better wifi and the tv and i got a email saying that i did but it didnt show up on my virgin account and just shows the one i got on the 29th so im just confused does it take...

Tanya04 by Joining in
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Accessing account settings

As a new customer, I cannot believe the shocking support that I have received.I connect the app and I can see my name and a message saying it's being setup. I have my land line and fibre and TV working, but being blocked from various sites (insurance...

Registration issues.

I'm returning to Virgin Media after 6 years with Sky, and for the life in me connot get registered on the app or through the website site. The point where it fails is at the password stage, no amount of variation will work although criteria has been ...

Can’t Register

I can’t register for a virgin account it keeps saying ‘ Sorry, there was a problem registering that password. Please choose a different one.’ I have tried 20+ different passwords still no luck 

JMLUCKY by Joining in
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No Verification email received

I’m still unable to log in on the app or my online account as I haven’t received a verification email. How do I go about getting a new one sent?Thanks in advance. 

kathie74 by Joining in
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Unable to login to ios apps on ios 16.5

Turned off private relay and vpn like it suggested and it just won't let me log in to the apps. Goes to open the authentication window to sign in but closes again straight away for the my virgin media app and the connect app just keeps saying I'm not...

Robj1187 by Joining in
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What is My Area Code

Hi. I'm trying to set up my Virgin media app and I'm wondering if somebody could help me with the area reference for  sk7 - There is a reference to it on my Virgin media contract information sheet but it has been left blank.It will not let me sign up...

Eli-Ivy by Joining in
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