Account number
I've not had any correspondence with my account number so am struggling to set up online. Can a letter be sent to my home address with details?
Forum Posts
Resolved! Virgin Media
I’m still on virgin media mean while my and my brother got our sim at the same time and his has changed to O2 but my hasn’t and want to know why my hasn’t
Help plz with setting up account.
I have just signed up to VM and I get emails to advise to setup up online account.I have tried multiple times and also spoke to customer services and they could not do it so have raised a ticket.It will not accept any password I try. I have also trie...
Resolved! Existing Netflix account
Hi, I have an existing Netflix account which I have let the subscription expire. Part of my Virgin Media package includes Netflix but I am not sure how to use this in the TV app? Both Virgin Media and Netflix have the same email address registered b...
Unable to setup account online
I have just signed up to VM and I get emails to advise to setup up online account.I have tried multiple times and also spoke to customer services and they could not do it so have raised a ticket.It will not accept any password I try. I have also trie...
Resolved! Moving house and need to change account details
Hello, I'm moving to a new house on the 1st of July so requested to have my contract transferred to that address, however I can still only access my old contract details and would like to change to the new details as I will still be using the same em...
Home address
How do I find my home address displayed in the virgin media app, please? Have looked all over and can't find it.
Resolved! I asked for extention
I asked for extention on payment been a customer with VM years. Never asked before.I was granted extention and have the what's app messages. I had a phone call from vm tonight telling me that I did not! I offered to send the chat log from what's app...
Resolved! Rejoined VM
HiI rejoined VM. I used the same email address as previous account. Now I am unable to register with VM. It keeps going back to old contract. Current contract is not showing.I tried registering with new Email but it will only accept the email used...
Resolved! Email password on app
Hello I've just changed 2 of my email address passwords, for using on my Email app. I used the email generate thing in my virgin media, can I change this password manually to something I will remember if yes how.ThanksGlenn
