My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Resolved! Rejoined VM

HiI rejoined VM.  I used the same email address as previous account. Now I am unable to register with VM.  It keeps going back to old contract.  Current contract is not showing.I tried registering with new Email but it will only accept the email used...

vkrk by Joining in
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Resolved! Email password on app

Hello I've just changed 2 of my email address passwords, for using on my Email app. I used the email generate thing in my virgin media, can I change this password manually to something I will remember if yes how.ThanksGlenn

GlennP1 by Joining in
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Web site not working?

Have been trying to login into my account on my Virgin media for the last hour, but just get a message of "oops, looks like something's gone wrong on our side. Please try again".Also the Check service status on top right of this page gives a "oops 40...

Lee-SX by Tuning in
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Trouble Creating New Password for my virgin media

hope someone can help. I'm trying to reset my Virgin Media password but it keeps telling me "Not Contain Your Username" with an X beside it. I've followed all the requirements but no matter how many variations I try, it won't let me proceed. I've tri...

Error message when creating password

I can see so many people have had this issue and the threads go on and on back and forth for pages with no resolution. I've tried so many times both on the website and app to create an account but get the error message that I can't use that password ...

Laura214 by Joining in
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MY ACCOUNT NUMBER

I got this broadband more than two months now, i have not been debitedm i dont have an axxount number, all my efforts to reach the company via mails and calls were not successful, please advise me, no welcome package was received i would have registe...