My Virgin Media App
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Email verification not received

Hi, I signed up for Virgin Media last month and no matter how many times I press the email verification on the app it never sends it to me. So I cannot access my bill etc 

JamesS93 by Joining in
  • 1 replies
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Cannot reach account homepage

not sure if this is the right board, am new hereset up new account on 2nd july, set up router etc.  but when logging in to on laptop or phone, no matter if via data or my virgin broadband, all i get is...


Can’t log in

I can’t log in into my virgin media app nor website. I used to have a headband and used the same email to register as I have now. Now the website does not recognise my email, and the app simply doesn’t work at all. How can I get that fixed ASAP?

Gcoltro by Joining in
  • 3 replies
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Password Reset Invalid

Hey,Have just spent an hour trying and failing to reset my password on My Virgin Media. Every attempt is blocked by a message saying the password is invalid because it matches my user name, which it doesn’t. Even randomly generated options get same a...

Unable to turn off web safe

Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly loads. Anyone any ideas on how to fix this? Thanks 

Area reference code

Hi, can someone please tell me the area reference for this IRISH post code D04 FH61? (My partner is having problems logging in and we would like to use the tv anywhere app to watch Wimbledon…..)

Issue with My Virgin Media App

Hi,I moved address on Monday the 3rd July and made Virgin Media aware of the move and that I will be taking my broadband with me. My broadband was activated on the 4th July and everything works fine. However my virgin media app it says everything is ...

Unable to turn off web safe

I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the virgin media icon looping.Is there another alternative to turn off web safe? I've tri...

ansank by Joining in
  • 3 replies
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Resolved! My virgin media app in a loop

Periodic resign in yesterday but when I do the biometric it goes back to initial screen.   I have uninstalled and reinstalled the app but still the same.

1701-e by Superfast
  • 5 replies
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