My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Virgin media app linked to old account

Hi. I recently moved house and transferred my package to the new address. For some unexplained reasons I got given a new account number. However My virgin media (mobile app and browser) is still linked to my old account which now shows as disconnecte...

Corey05 by Joining in
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Login issues

I have been trying to login to Virginmedia.  My password is not being recognised. When I request  a new password, and press continue, nothing happens. Any ideas?

mtennant by Dialled in
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Resolved! Signed up with wrong email address

Hello,I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.Please could someone help me.Kind RegardsKieran

Not recognised after moving houses

I have moved to a new house recently.  A virgin media technician even came to help me move the new hub I was sent from one room to another. Now when I use my virgin media app it says "You're no longer with virgin media". I can't see my status or my b...

Unable to save contact number

Hi all,I'm sure this has already been mentioned a few times but I can't find another way around it, can I request some assistance from a moderator to change my contact number on my account?I keep receiving an error message that says "Sorry, the chang...

Sami93 by Tuning in
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Resolved! Automatically signs in old account

I have recently rejoined virgin media but when I try to log in to my account on the app and online, it signs me into the old account. Is there any way to delete the old account so it automatically logs into the new one.Thank you

DEF01 Error when asked to 'Complete my profile'

I have been trying to set up a My Virgin Media account, so that I could receive e-billing ask recommended in an email sent to my by Virgin Media. I was able to get to the point of verifying my email, but now it's asking me to 'Complete my profile'. E...

AlexW111 by Joining in
  • 1 replies
  • 0 kudos