My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Wont load when logging into my account

My account will log into the my vm app, but when i click on account settings it wont load. I have tried to log in from the internet browser instead, but it still wont load. I have tried this on my phone and the pc. 

Shane-W by Joining in
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problems logging in to app

after getting a text to view my mobile bill i have been left frustrated and unable to view my bill. first i was asked to sign in to my mobile account then i was asked to sign in again to view my bill. my log in details were not recognised and after a...

Wrong account number

I had registered on the app with an account number but had my installation cancelled and then reinstated under a different account number. My issue is that I can’t now register my new account number to get a view on my account. How can I sort this?

Heidmove by Tuning in
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How to receive a new email verification link?

I joined virgin media in January and when I tried to set up an online account it automatically linked to an old account I'd held some years earlier (with an old email address). I can't unlink it so every time I try to register for My Virgin Media to ...

Paid overdue bill

Third attempt to contact and still unresolved.The App is showing an overdue bill for 30th May which was quickly paid on the 31st May. It seems that if you pay as soon as you receive the bill,  the app does not acknowledge the payment. But otherwise y...

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Password Reset

I have tried on 6 occassions to reset my password to access My Virgin Media App however, no reset email ever arrives (I have checked junk mail). I am trying to activate Netflix on my Virgin Media package after I have done this. Thanks. 

Cannot login to my account

Everytime I try to log in it says my email hasn’t been verified, I tried three days and keep clicking the button for another verification email to be sent but I had not receive any verification emails but I still can get another emails from Virgin Me...

kinz629 by Joining in
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