My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Can’t cancel engineer appointment

Hi, recently my service has been down, I booked an engineer but since then the service has resumed therefore don’t need to have an engineer visit tomorrow morning. My reference number is [MOD EDIT: Personal details].  please cancel the engineer for m...

Deanmck7 by Just joined
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Cannot create virgin media account

I've been a customer since 2016 and have never been able to create a virgin media account, now I want to change my package I actually need an account to do this.When I sign up it says it has sent an email but it rarely arrives and the couple of occas...

Password - cannot satisfy criteria

Whenever I try to register for My Virgin Media I get the error ‘Sorry, there was a problem registering that password. Please choose a different one.’ I have tried every combination which meets the criteria and haven’t had any luck. Also cleared cooki...

Byron1 by Joining in
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Itemised Bill

Hello all,I need an itemised bill showing exactly what i pay for each service provided by VM for HMRC.Have spoken to customer service and they have said its not available to do that.Could anyone help with this please

joalba by Joining in
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Unable to change password

Been trying for the last few days to change the password for my grandparents account, as they’ve forgotten it but I haven’t been able to. It keeps showing an X next to ‘Not contain your username.’ I have tried countless different password combination...

ic3 by Joining in
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Finding my area and account number

I recently ordered a QuickStart, and have had no email about my account number or area number. So I’m unable to log in on the app or website, my email should be right as I got emails about a referral but nothing else .

Cai_sm by Joining in
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