Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Been trying for the last few days to change the password for my grandparents account, as they’ve forgotten it but I haven’t been able to. It keeps showing an X next to ‘Not contain your username.’ I have tried countless different password combination...
I recently ordered a QuickStart, and have had no email about my account number or area number. So I’m unable to log in on the app or website, my email should be right as I got emails about a referral but nothing else .
whenever I try to log in to my virgin media account and verify i get this: Oops, we've ran into a problem.Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)I tried clearing my browser cookies, etc.
Hi My Name is spelled wrong just one letter on my new contract i told the person on live chat only to be told that i will be connected to respective team after I have accepted new contract which has gone through am now on live chat on hold since 10....
Like many other posts on this form, I have been unable to recieve a verification email to finish setting up my mobile account. I even called support, who said they raised a ticket for me and that I would recieve an email with details, but that didn't...
HeyI am currently on a trip and I want to activate the Netflix offer to enjoy my trip at night and I have searched and found that Virgin TV should be used so I want to activate this offer without needing it and I have mentioned the reason that I am o...
Evening, I'm attempting to create and log into my Virgin Media account after being a customer for some time, as im lookign to upgrade by account and view past bills etc.Unfortunately when trying to do so, all i'm being greeted with on the final page ...
Hi again,I had an issue with my V6 box today, and I was advised to arrange an engineer appointment. Later on, the V6 started working again, so the appointment is no longer required. I’m unable to cancel via either the app or website. Could this appoi...
Yet another one with this problem. I signed up to My Virgin Media today but haven't received a verification email. No, it's not in Spam/Junk and yes, I've tried the re-send button many times. I can't call for help as I don't know my memorable word. P...
This is the same issue as at least a dozen threads here, why hasn’t this been fixed.Never received the verification email. Yes, of course I checked spam etc.Please manually verify me, like you appear to have done for many customers, because you can’t...
